I moved a large household from Northern California to Maui. The service in Northern California was so-so, as the team sent to pack my goods did not have a large enough truck and did not get support from head office. They also failed to load a few items on the truck when they came back the second day when I could no longer be there to supervise. The crew was very young.
The true disaster occurred on Maui. They failed to show up the first two scheduled days. When they did show up, their crew was very young, and their truck was a very small Ryder truck (I suspect Cardinal has no real presence on Maui except a stack of T shirts). The crew of four made two trips, and needed to come back the second day for two more.
The second day was a disaster. First thing, they crashed their truck in to my house!. The crew was down to two kids - the least experienced, and they did not know what they were doing. They did not have adequate equipment (no dollies or hand trucks!). I had to lend them my own hand truck to move heavier objects.
Five boxes are missing, several others smashed. Furniture was broken. It was all quite traumatic.
And Cardinal does not want to pay for the damage to my house from when their truck hit it or the damaged furniture! These people promise a lot, but cannot deliver, and I find them dishonest.