DO NOT USE THIS COMPANY!!
Based on my experience with this company they underbid an estimate and then when the trucker comes out all of a sudden it is going to be triple what it should be. When I then had another moving company actually move my things it wasn't even close to the absurd cubic feet amount that the Divine trucker said it was to be.
Original Divine estimate: 351 cubic feet. Their trucker said, when they were going to load goods, that it was 900 cubic feet.
Actual amount per moving company that I went with was 500 cubic feet. Not only that but try and get your original deposit of $400 back. They stiff you for that too!!! Their reason: someone has to pay for the trucker and truck and it wasn't going to be them.
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Divine Van Lines
Canoga Park, CA 91304
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Full service moving company in California.
- In state
- Full-Service Move
Moving Company Business Info
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Is this mover licensed for your move?Movers in the state of California are required to have a valid California state license (CPUC #) for moves within California. They are additionally required to have a valid USDOT license to operate across state lines.
Divine Van Lines Reviews - 3
DO NOT USE THIS COMPANY!!
DO NOT UNDER ANY CIRCUMSTANCES USE THESE PEOPLE!!!!! THEY ALSO OPERATE UNDER THE NAME "WE LIKE TO MOVE IT -MOVE IT" BEWARE- THEY ARE SCAM ARTISTS- THEY WILL DAMAGE AND LOSE YOUR BELONGINGS.
DO NOT DO BUSINESS WITH "Divine Van Lines" or "We Like to Move It - Move It" !!!
I have been holding off writing this review until now to give these creeps the benefit of the doubt. The mandatory legal limit has now passed for them to refund me my 'loss' and they have done everything in their power to circumvent the process. I have sent email after email and called numerous times to track the status of my claim, which is over $1000.00!!! They make up any and all excuses NOT to help me.The call is always handed off to a new employee who doesn't know how or want to resolve the issue. They lie about EVERYTHING - from the cost of the shipment to claiming they don't know what happened to all the damaged furniture that they delivered. I am certain there is NOT a claims department anywhere to be found here. I have already filed a complaint w/ DOT - and taken the steps to start litigation against them. I strongly suggest anyone else who has suffered a loss at the hands of Sharon and his 'movers' do the same!
The estimate was grossly underbid at $1500. They arrived at my storage unit and informed me that there were some loose items that needed to be packed for moving. As I was already in another state and having them move my belongings from California- I agreed to let them do it as long as it did not cost me too much more(there were not that many loose items). Amy from Divine Van Lines (who is a MESS) told me that she was sure it wouldn't and would call me back w/ a final price. The issue here is that these scammers start packing their truck so if you don't LIKE/AGREE with the final price they threaten to take your belongings and hold them. They also charge you for this. They make sure you get fu#@ed at every turn.
Final shipment came in at almost $2,900 !!!!??? I couldn't NOT pay them because then I'd lose all my furnishing and be out the money I had to pay for the deposit., plus the 2nd payment that is charged at 'moving day' which they make sure and auto charge before they even put 1 box in the truck- .
I received a call from a woman named Star @ ipayment.com (they are a 3rd party cc processor). Star informed me that Divine Van Lines was attempting to force charge my cc for the 3rd and final payment -even before the shipment was delivered. Star said this was illegal. I told her I had not agreed to that, which I did not. She called Divine and got into an argument w/ Amy (the MESS) and told her that she did not agree with the way Divine was doing business and would put a stop on the charge. Minutes later I received a call from an ANGRY very DISGUSTING Amy.... threatening to hold all of my belongings and sell them off if I did not pay up. I was so distraught that I called Star @ipayment and told her to let it go thru. Star recorded the transaction as being put through 'under duress'. She said she knew what they were up to and could tell in my voice that I was being forced.
When my shipment arrived in Illinois. The driver who operates AMERICAN SPIRIT VAN LINES (a 3rd party) that they do not tell you about- calls and tells me that his truck is too large to fit into my street, loading dock and surrounding neighborhood...HE TOLD ME I NEEDED TO PAY FOR A SHUTTLE TRUCK. This was going to cost an additional $350 THIS IS SUCH BS- I had specifically given Divine SCAM Lines the dimensions of the loading dock, as well as my address and property layout a good month before the shipment arrived. WTF do you do with this information... why ask for it if you intend NOT to use it- This is information that would have helped me make my final decision. You wait until the last minute to TRICK/FORCE/INTIMIDATE consumers into paying you. EXTORT much??!! Again the carrier (Offer who owns AMERICAN SPIRIT VAN LINES) called me from an undisclosed location and would not give me his physical address until I agreed to pay the shuttle fee.
The carrier knew he needed an assistant to help him unload the truck when he arrived in Chicago. He had a month to arrange it. After I was extorted again, the driver told me that he didn't know if he could get help and I..... yes ME... I WOULD HAVE TO come and help him unload the shipment if I wanted my belongings. UNBELIEVABLE!!
My furniture, garden furniture, plates, glasses- ruined! Bed - broken!
I called immediately to notify them and then THIS- Sharon gets on the phone w/ AMY(MESS), ON SPEAKER. They both blame me for how everything went down. No apology, no how can we resolve this.... NOTHING. I threatened to sue, post reviews. They told me I would get $650.00 back if I sign a NON DISCLOSURE!!! THIS is how they keep bad reviews from surfacing!!
I have also filed FORMAL BINDING COMPLAINTS W/ DOT and BBB, the Rip Off Report for investigation into the business practices of this company.
WARNING! This company is scamtastic! They have no problem lying to you repeatedly or stealing your money. They also outsource the actual moving of items. Full story below. I'd flush my money down the toilet than give it to these people again.
I began speaking with Daniel at Divine Van lines on 10/14/13 for a move from CA to NJ planned for late November. Me, my boyfriend and our 6 month old son were moving the contents of our 900 Sq Ft apartment across the country. Daniel quoted us at $1525 based on 300 cubic feet and said it would take approximately 7-10 days to receive out items. He took a verbal list of household items from me as well as helped me estimate the number of boxes the typical 2 bedroom apartment move has (around 30, in Daniels professional opinion). He also told us to expect the movers to arrive at our apartment in CA on either November 25 or November 26.
The Friday before November 25, I called Divine Van lines since no one had contacted me yet to let me know which day to expect the movers. Danielle answered the phone and said they would be at our apartment on November 25. November 25 came and went and no one showed up. Once again I called Divine Van lines and spoke with Danielle who said they'd be there on November 26. She said we were the first pick up of the morning and that they should arrive around 8:30-9:00 AM. At 9 AM I called Divine Van lines since no one had arrived. Danielle told me the driver was on his way and would contact me an hour before he arrived. The driver called me when he arrived at my apartment at 11:00 AM. Just a little late. My boyfriend took care of this end of the move and was there when the driver and two other men arrived. They noted we had stuff that wasn't on Daniel's original estimate list and that it would cost more than double the amount originally discussed. The driver said we now had 700 cubic feet and our new estimate was now $3814.50. The only furniture in this move was my sons crib, changing table, rocking chair, bookcase and a computer chair. The rest of the items were boxes. $3814.50 worth of boxes. OK. We had no choice but to pay them.
As noted on our paperwork, the first available date for delivery was December 4, 2013. Per Daniel, our items would arrive 7-10 days from date of pickup, between December 4-6. On December 5, I contacted Danielle who informed me the scheduled date for delivery of our items was between December 8-13. She said that more than likely our items would arrive December 9 or 10 and that her driver, Victor, was on his way.
On December 6, I contacted Divine Van lines. Danielle answered and said she would call me back after she spoke with her driver. Danielle didn't call me back so I called her. Danielle said she talks to a lot of people throughout the day and forgot to call me back. She also said that due to bad weather, the driver, Victor, was stuck in New York and that he should arrive December 13 or December 14. Danielle said Victor would contact me 24-48 hours in advance to let me know when to expect him. Since no one contacted me by Friday, once again, I called Divine Van lines. Daniel answered this time. He said he'd call me back after he got in touch with the driver, Victor. Daniel never called me back. I called the cell phone of the driver who picked up my items originally. He answered and said that Victor would be at my house on December 15 and apologized for the delay due to bad weather in New York.
On December 14, Victor called me and said his GPS told him he'd arrive at my house on December 15 between 4-7 PM. Victor called me on December 15 at 1:50 PM and said he'd arrive between 1-1.5 hours. Victor and his helper arrived around 3:30 PM on December 15. I noticed when he arrived the DOT number was different than that on Divine Van lines paperwork. Victor informed me he did not work for Divine Van lines. He just picked my items up from them FIVE days ago. He said he got stuck in Texas earlier this week due to bad weather for a night. He hadn't been to New York yet.
Victor delivered my items minus a few boxes and a dolly that didn't make the inventory list either. Also, I paid Divine Van lines to pack my two flat screen TVs for moving, They charged me over $200 to wrap them in bubble wrap and tape an old box around it. The boxes they use for packing aren't meant for the items. It's just whatever left over crap they have and can use to steal your money.
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