To start they were 2 hours late delivering the trailer. Then after pick up our stuff has shifted and had to be re packed. They re packed it 3 extra feet which cost me an extra $615. It's been over 2 weeks since pick up and I still don't have my stuff! They can't even tell me when I will get it. They also refuse to compensate me for any of this! Every day is a different story. Last week they tried to deliver an empty trailer! At this point I don't even know if I will ever get my belongings. If you are looking for a moving company stay far far away from budget van lines! if you want your belongings delivered on time for the price quoted and clear communication throughout the process this is not the company for you! If you don't care about proffessionalism, integrity, or your belongings then be my guest.
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Budget Van Lines
Los Angeles, CA 90036
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We arrange Full Service Moving at Self-Service Prices for our customers - saving up to 50% off the carrier's normal rates.
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Is this mover licensed for your move?Movers in the state of California are required to have a valid California state license (CPUC #) for moves within California. They are additionally required to have a valid USDOT license to operate across state lines.
Budget Van Lines Reviews - 4
From the time I first spoke with David he was instrumental in my choice to use the company, Budget Van Lines. Any little question I could call or email and the promptness to reply was no more than four or five hours. I moved from Slidell, Louisiana ( New Orleans area) back to my hometown Birmingham, Alabama. Since I have now completed my active duty service in the U.S. Navy. I've made several moves within my service years and have something to compare to this company and the level of quality & professionalism.
Awful from start to finish. Only 1 star because the site makes you!
- Money first, service second
- No communication
- 4 hours late for pick-up, day late for delivery (their confirmed dates/times)
- Tried to fraudulently charge additional funds to credit card
The police had to be called to order the movers to take things off the truck!
Avoid Budget Van Lines at any/all costs.
Budget Van Lines is not a mover; they are a broker. They find other companies to do the actual move.
The first thing to look at with Budget is the price. The make their name by saying that they will be cheaper, but they do something very deceptive. They quote a price for the "move", but just below that they list an "administrative fee". This is NOT included in the total price for the move. In my case, the addition of the "administrative fee" actually made them the most expensive mover. When the movers showed up, the price went up by $1400! This is a common scam.
I complained. The customer service person from Budget was unsympathetic, but said she would get back to me the next day. I never heard from her again. I contacted the salesperson from Budget and he also said he would look into it. I never heard from anyone at Budget ever again.
The mover agreed to reduce the price. Unfortunately but twice more in my dealings with them they kept quoting the inflated price.
Then the entire move took 21 days! And it might have taken longer if I had not kept pressuring them.
There is no reason to use a moving broker. Use an actual moving company instead, someone reputable like Allied or North American.
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