This was one of the worst customer service I came across in United States. The point of contact KIM and BEN always find excuse to avoid listening to our concern. I live in a single bedroom and have very few items to ship. For this shipment they brought very large TRUCK which we can see only on highways. Since because it's a large Truck they cannot find parking space and I have to pay them for long carry of 300$ (long carry alone).
The person who came for pickup scarred us saying long carry alone will charge 700$. When I ask on what basis this has been charged he refused say the correct method of estimating it.
They are supposed to come for a pickup between 1 PM and 5 PM but they came around 9 PM. Since we are moving out next day to Minnesota, we need to do lot of purchase in terms of winter clothing and they screwed up everything. They are not even giving clear information on when they will be available. It was frustrating to call them every one hour from 3 PM to 8 PM.
The point of contact (KIM) also lied us saying they will be available in another 2 hours and she left office by 5 PM sharp without verifying whether they reached us or not. It was finally over by 9.30 PM and I have another 30 minutes to do my entire shopping.
When I contacted them post delivery to say all my concerns, they keep ignoring us. Before confirming the order they called us so many times but when we want to talk they turn blind.
When I say to Mr.Ben about long carry charge, he asked me how many feet the truck is away from home. I said hardly it could be between 100 to 150 feet (max 200 feet). He said, the Driver says 425 feet and asking me who is lying?
The driver didn't even calculate the number of feet and not even told us on what basis this will be charged. The word who is lying? is that a customer should face while doing business? The deviation between original estimate and actual cost is 500$. what kind of estimation is this?
Will Never do business again with them.