This company lost or destroyed over a third of my household property. My wife and I contracted with International Van lines for a move from Baltimore, MD to Lafayette, IN. We agreed to a binding estimate for our move and paid the down payment. When the movers arrived, Simon, the foreman, immediately started complaining that there was more stuff than we agreed on. And in fact, there were three more bookshelves than we had mentioned in our estimate. We had forgotten about them in our original planning.
After Simon had everything packed on the truck, he continued to complain about the extra bookcases and to say we owed more money. He called his boss and we agreed on a revised price to include the extra items. While he was rude and overly dramatic, we were just happy to have our stuff on the truck and Simon out of our lives.
After two weeks, we get the call that our stuff was being delivered. To our great surprise, instead of International Van Lines, we were greeted by a representative of different moving company. The foreman said he had picked up our stuff at a warehouse in DC (BR Moving company), and that when he picked up our stuff he noticed that a pipe had burst in the warehouse, completely soaking over a third of our boxes. He took pictures of the warehouse and the burst pipe to prove it.
When we began to unpack the wet boxes, it was clear that the contents were ruined. IVL made no effort to alert us about the water damage. What's more, they made no effort to check the inventory to make sure they had delivered everything. We refused to sign the inventory on delivery and upon checking each box against the inventory discovered that we were missing 26 boxes plus all of the glass for one of our pieces of furniture. Almost all of the furniture was damaged, either by water or other abuse. Two chairs were completely broken, one of which was missing its entire back. Our cabinet was warped from water damage.
I alerted IVL of this immediately, and they referred us to the moving insurance company. Our policy with the insurance company only covered certain pieces of furniture, not the scores of boxes that were destroyed or missing. The insurance company has been very kind and helpful, but we have still received no compensation from IVL for our damaged and missing items. Steve from IVL assured me that the manager, Sean, was looking our missing boxes but it has been two months and we have heard nothing from Sean. He has not returned my emails or calls.
To add insult to injury, IVL delivered a box of someone's contents (books). The other person's name is clearly listed on the box. When I alerted IVL of this, they did not seem concerned. Despite repeated requests for them to send someone to pick it up or to send a call tag so I could return these to their rightful owner, IVL has ignored my requests.
After posting a negative yelp review, the consumer affairs director contacted me and promised that he would look for my stuff and make a fair offer for the damaged items, but he wont return my phone calls or emails. The employees of this company clearly lack concern for my property and the property of others.