We obtained a "binding estimate" from Kym (sales rep) based on a detailed list of our belongings for $3700. On the day of the move, the movers came in a Budget truck and walked around the house.
The foreman pulled me aside and told me that they couldn't move us for the price they quoted, and he said it would be somewhere in the neighborhood of $7900. When we asked why, he said that they couldn't fit everything in the truck because we had more boxes than we listed on the estimate. We agreed because we don't move often and didn't know how many boxes it would take (the sales rep suggest we list 50; we had 200).
I told him that we would rent a truck and move the additional boxes ourselves, and then he told me that he still couldn't fit the furniture into the truck he brought, so we would have to hire a second truck. I then told him that we would move ALL of the boxes ourselves, but his response was that we would still have to hire a second truck through their company.
At that point, we called the company, and the sales rep told us that there was nothing she could do, that our only option was to hire a second truck and pay the $7900. When we asked for an hour to consider our options, she said that the movers were "on the clock" and that they either needed to start loading our things or leave.
We then asked the foreman to walk through the house with us with our estimate so that we could match up each item we listed, but he refused to do that, saying he just couldn't make it work, and that we would have to hire a second truck. I asked him what he thought he could fit into the truck he brought, but he wouldn't give us a straight answer.
We called the company back, and were given no help, only that we had to hire a second truck and pay the rate hike. We asked to speak to a manager, and when the manager (Katja) called, she was difficult and rude, and wouldn't help to find a solution - only told us that we didn't know what we were doing and that this was our only option. We asked for our deposit back, but she refused to refund it. Since then, I have filed a complaint with several agencies. Royal Relocations' response is to accuse me of lying and at one point referred to me as "low-life." I don't know how a company who treats people like that can do honest business.
I would advise others to stay away from this company. We went with another company and loved our experience - there is no reason for you to be subjected to these kinds of tactics or practices. The company continues to refuse to refund our deposit.