WORST COMPANY EVER! I am on DISABLITY! Just had major surgery. They lied, they were late, they broke my things, just threw it in boxes, some I can never replace. They even left major things behind, which I had no clue as I flew ahead, and was not informed about until it was too late and I lost them in the Storage unit. They will hold your stuff hostage, in a storage unit, until you pay them EXTRA MONEY, IN CASH! I could go on and on, but the bottom line is, WORST COMPANY EVER! THERE IS NOT ONE PERSON THAT HAS ANYTHING GOOD TO SAY ABOUT THEM! RUN FOR YOUR LIFE!!!!! DO NOT USE THIS COMPANY! RUN!! I have tons of pictures and witnesses also, even the owners of the Storage unit that they picked my things up from, will be in court with me.
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Virgin Van Lines
Van Nuys, CA 91401
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Is this mover licensed for your move?Movers in the state of California are required to have a valid California state license (CPUC #) for moves within California. They are additionally required to have a valid USDOT license to operate across state lines.
Virgin Van Lines Reviews - 6
I absolutely DO NOT recommend working with this company under any circumstance. Read this review and save yourself the money, the headaches and the lost items. The other reviews are 100% correct and we sincerely are trying to save you the experience that we’ve already been through.
For starters, my wife and I were moving to Houston from Sacramento and our move date was June 30. I got a call the day before the move to see if I could move the date to July 1 because they absolutely wouldn’t be able to make it on the 30th. Reluctantly, I complied. They then showed up 2 hours late on July 1.
During the move, the movers stacked boxes too tall outside of the truck and they eventually fell over. A box spring, standing upright in the street also fell over and was damaged. At this point, I saw some loose pieces in the truck that turned out to be part of a bed frame and a futon. If I didn’t get in the truck and pick them up myself, they probably wouldn’t have made the trip to my place in Texas. A cabinet was also completely damaged upon the load-in to the truck.
After everything was loaded in, the price of our estimate more than doubled with a not very scientific guesstimate of cubic footage by the lead mover. All of our items were packed into the truck and we assumed were on the way to Texas.
Mary, the woman who secured my business, told me that our belongings would be in Texas in 4-14 days. That seemed reasonable to me. After inquiring when our belongings were going to arrive, I was told around July 18 and then around July 23. After 14 days had passed with no delivery or update, both days came and went. On July 24, I got in touch with the dispatcher/manager Danny and he told me that my belongings had not even left California. For 23 days, our things sat in some warehouse and no one told me.
After July 24, I reached out daily to Danny to figure out when my things would arrive in Texas or at least be on the road en route. Danny rarely answered the phone and rarely returned phone calls when he said he would.
On August 5, Danny said our things would be in Houston on August 8. They eventually showed up on August 10, but our king size TempurPedic mattress was missing. Alan, who unloaded the truck in Houston, signed a document saying the mattress was missing but later told Danny that he had delivered the mattress.
From August 10 until September 5, I went back and forth with Danny, Shawn (the guy who loaded the truck in Sacramento) and Alan (the guy who unloaded the truck in Houston) to figure out where the biggest item we owned had vanished. No one had an answer and the three began to pass blame to each other. They eventually stopped answering my phone calls.
On to the claims process. We filed a claim for the stolen mattress through MovingClaims.net which we were told would be a 30-120 day process. We filled out all of the necessary paperwork for missing items (mattress, plastic bin of about $500 worth of books) and thought we had a pretty good chance of being reimbursed. Finally, on December 12, we got an email saying that we had been awarded $148.00 for our missing/stolen items. Based on receipts, we estimated the cost of the items to be $3300.
In Summary, Virgin Van Lines arrived over 24 hours late to pick up our stuff, broke our things while loading them, charged us an additional $1150 more than the $1950 estimate, delivered our belongings in the ridiculous span of 41 days, and stole our most costly possession (a brand new mattress). Throughout the process they demonstrated a complete and utter lack of concern for the service they said they would provide us by rarely even answering the phone. In hindsight, we should have stopped the process on July 1st when they broke our belongings as they loaded them. For that we will have to take the lessons learned. But our hope is that this review will prevent everyone else in the country from signing up to use Virgin Van Lines in the future.
SEE THIS LINK FOR PICTURES wamaliving.blogspot.com
They came to pick up our stuff over 30 hours late. If you need to move on a certain date they will not be there.
They quote a low price and then add fees, and since you wouldn't have time to get another mover at that time you just have to pay it. Add at least 600 dollars to any quote they give you. This will not be cheaper than a POD or UHAUL or other container Movers.
We only had a one bedroom apartment (not much stuff at all) all packed and ready to go. They took 6 hours to move it out. I could have done it myself in 2 hours.
They LOST 3 boxes, 1 mirror, Bed frame, and tore open a box to STEAL my wife's jewelry.
The boxes that did arrive were completely destroyed. They were torn open, the dishes broken, the boxes were were smashed. Pictures are posted on our Blog here. wamaliving.blogspot.com
Read the fine Print. They will deliver it 21 "Business days" from your availability date. That is over 4 weeks. So put your availability the day they pick up your stuff. Trust me.. they will be late. they took a total of 28 days to deliver our stuff.
If you want to pay a lot of money to have your items lost, be treated poorly, and have to deal with an incompetent man like Danny... Go for it at your own risk.
But if I were you I would look somewhere else.
Terrible experience from beginning to end!! They arrived late to pick up in a Budget truck that was messy and not ready to be loaded with our things. Steven the fast talker talked us into spending an additional $90 for cardboard and tape to secure our Curio Cabinet that was broke when we received it, then he jacked up the price saying we were over our CF that was allowed. We didn't even have a full house of furniture mind you, then it was additional fuel charge all coming out to an additional $391. We were shocked at how they kept finding things to jack up the price. We went by the dates on our papers for a delivery date but after not hearing anything we called and were told by a rude man Danny, that they had 21 days to deliver. We had just arrived in Virginia a couple of days before and all we had was our suitcases. They did not care that we (elderly sick People) had to sleep on the floor till we could get a blow up mattress. When the Driver Evan finally arrived late on 8/12 we started to notice that our things were broken, dirty and finally there were things missing, Yes they lost or did something with our Queen size Box Spring and mattress that we had been waiting so long for!! We called right away and were told all kinds of stories from its still on the truck to we didn't get it from the other truck. This Danny person kept lying and making up things to keep us waiting, then I guess he got tired of our calls cause he stopped answering and would never call back when we left a message. In the meantime while checking our torn and battered boxes we noticed that one of my boxes containing jewelry and Retirement gifts was missing. No one would return our calls to get a claim form so we could file for the missing, stolen and broken items. This Michelle person is as bad as Danny , she never seems to be available to do her job. This only makes me think that they are hiding things like theft and vandalism and that they take complete advantage of the Elderly. They need to be investigated by the Police as well as whoever watches over the actions of trucking companies!! Stay Far Away From This Horrible Company!!!! This company deserves NO STARS so I did not give them any!!
I have never come across such blatant dishonesty, and total disregard for other people's property, time, money, or business. I can't believe this company is still in business. The positive reviews for Virgin Van Lines, I suspect, were written by employees. And here is why I think this. One of my delivery drivers was very apologetic for the condition on my property and said that he is constantly embarrassed by the condition of the things he is delivering. He also told me that the owner, Danny, does not do business honestly. I was told that Danny thinks it is funny when customers complain about broken or missing items.
This is what happened with my move; I was quoted an estimate over the phone for $1100. When the driver, Owen, loaded up the truck he came back to me saying that I had more items than originally quoted. I did, but not many. The estimate jumped to $3700. More than three times the original estimate, for an additional 8 medium size boxes. I was panicked because I could not afford this, and asked them to take the few things they had loaded off the truck, and I would pay them for the day, as I still had a self-move truck on hold, and two weeks before I had to vacate my apartment. The driver negotiated several times with me, calling Danny each time, in the end bringing the move cost down to $2000. Before leaving Owen flat out refused to write in the new price on the bill of lading. When I called to settle the matter, Carrie, in the office, instructed him to write in the new price, he reluctantly wrote the new price, then threw the pen on the ground and yelled at me, saying, "You just want everything".
On top of everything I was told that there was not enough room for my dining table and chairs, which were included in the original estimate, and dis-assembled in order to take up less room. I was told that they underestimated the space needed and brought too small of a truck.
Also, I was told when signing the bill of lading that I should sign the waiver of "Full Replacement Value" because no-one uses that, and it's not necessary. Yeah, now I see why he was so interested in swaying my decision to opt out.
I was not given a delivery date, and when I called to request one I was not even asked for my name or reference number, Danny just asked "what state to what state?" then said "Wednesday or Thursday next week". That didn't happen. When I sent an email asking what was the delivery date, I never received a reply. When my things finally arrived, 37 days later, the damage to my property was extensive. A table missing a leg, screws and nuts missing. An industrial sewing machine that had a self oiling pan had been stored on it's side, indicated by metal legs that had been bent to a 90 degree angle, leaking quarts of oil out of the self oiling pan. Boxes marked fragile were completely split on the sides. A large shelf unit on casters, 3 of which were completely ripped off. Broken porcelain, glass, and glass frames that had been wrapped in tons of packing paper. All my boxes looked as if they had played kick-ball with them. My mattresses, that I wrapped in mattress bags, soiled with the bags torn. And to top it off, missing items, including a stereo, Roku box, a huge wooden framed mirror, and the stand for my dress form. When I contacted Danny about the missing items he asked for a lot number and said he would call in two days. That was two weeks ago, and I have not received any communication.
This is the worst, most dishonest company I have ever dealt with. I felt like I was dealing with the Mexican Police. No integrity, no conscience, no morals. I cannot stress enough how sorry you will be and how much I do not believe ANY of the positive reviews. They are in such stark contrast.
Based on my recent experience with Virgin Van Lines of Van Nuys, CA, all I can say is, stay away. Do not use. My wife and I contracted this firm to move the contents of our home from CT to FL in early June of 2013. They picked up and delivered on agreed upon dates, I will give them that. And the telephone sales person (Mary) was efficient and cordial until the company had been paid; now she does not respond to emails and phone calls. The problem in a nutshell: Basically everything arrived broken and/or damaged and/or dirty. Yes, almost every single thing. (Some things in such bad shape that even Habitat for Humanity declined the donation.) The attached photo of a child’s pedal plane with a broken wing and tail is a typical example. And the final cost ended up being $2,966.00 as opposed to the quoted contract sum of $1,246.96 – an overage of more than 100%. And this despite a detailed list of items to be moved. If there hade been a zero star rating, I would have used it. Caveat Emptor.
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