We loved the movers that came to the house, but the company did not send a big enough truck for the job which was a 1475 sq ft home and garage and 8 x10 storage unit. They also only sent 2 men to do the job. The two guys were incredible, but it took forever for the 2 of them to load everything by themselves. They were not able to fit everything into the truck and we had to go back to get the remaining items. We also had to pay for a uhaul truck and hire workers to go back and move ther storage unit later. The company sent more people to help unload, but they were not as careful as the first two movers. Our day started at 9 am and did not finish until ten or later at night. We found some things broken or missing as we unpacked. The company made an adjustment as to the cost of the move, but that did not help with the exhaustion we felt, plus having to go back for multiple trips(120 miles each time) to finish the moving ourselves, plus paying other movers and a U-Haul fee. I spoke numerous times with the guy in charge, so there should not have been such confusion at the time of the move. No one ever came out to see the property to be moved. The estimate was given over the phone. We had to change the moving date a few times, and they were very accommodating.
We bought lunch for the first two movers, but they were under such pressure to get the job done they just ate as they worked. We bought dinner later for the four workers that were unloading as well. We felt very sorry for the workers who were so overwhelmed and overworked. The first two guys never complained at all, but they were very tired by the time 10pm rolled around. We felt it was poor planning on the part of the manager and scheduling people.
We know things can get broken or lost, so that is not our main complaint. The big issue was the scheduling and the long day we had to go thru. There is so many last minute things to do when you are moving to tire you out and we were already exhausted, making this 13 hour plus day was very hard on us.
Based on the first two movers I would have recommend the company because they were such nice, pleasant guys, but based on the scheduling problems and the stress we experienced I probably would not recommend this company.