First of all, we were told by both Colin and someone calling the day before stating they were a co-owner saying that the designated truck was picking up at our home and driving directly to our new home in Portland. We found out later that the truck that picked up our house was unable to leave the state and was being routed back to Los Angeles. That truck was then reloaded on to another truck that could go out of state. Then when I am driving to Oregon I get a call from an accounting girl named Andrea saying that the cashiers checks we had made had the wrong name on them and she wasn't able to put them in the bank. She insisted that she would not let the driver leave Los Angeles heading to Portland until she had my credit card number to pay for the first half. The wrong name on the cashiers checks was not our fault, they were made out to exactly how the invoice stated. So we now have to figure out how to get this cashiers checks back to our bank in California safely and get them reverted back into our account. This is a huge hassle for us especially considering it was not our fault. We were also told that there would be 3 or 4 people to unload our truck in Portland, and only two guys showed up. I was so frustrated it was taking so long, I ended up taking at least 25 or 30 boxes into the house myself otherwise they would have been here all night. We did have multiple items broken including an entertainment center and multiple glass items and there were many smashed boxes. I am positive that most of this was done when the truck was unloaded and loaded in Los Angeles even though it was supposed to be a direct shipment. I was also originally told that everything not in a box would be wrapped up, but our refrigerator, our bikes, are safe, and our patio set had absolutely no wrapping on them at all and every single item was either scratched or dinged. The wood chairs for our dining room set we're not wrapped and every single one of them has chips taken out of them. We did see that every item had a sticker put on it numbering them when they were loaded, but during unloading there was no tracing of any boxes or items unless we wrote the numbers down. It took so long for the unloading to happen and we were so frustrated at the end of all the broken items and overall headache we've had with your company, we sign the paperwork just to get them out of our house.We felt absolutely deceived and lied to so many times it is unbelievable. We paid a large amount of money to have a "dedicated exclusive" truck to eliminate damage, but ended up with more damaged goods than we could have imagined.
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Manchester Van Lines
Winnetka, CA 91306
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Manchester Vanlines Inc is an active carrier operating under USDOT Number 2162509 and MC Number 751462.
- In state
- Full-Service Move
- Moving Labor
Is this mover licensed for your move?Movers in the state of California are required to have a valid California state license (CPUC #) for moves within California. They are additionally required to have a valid USDOT license to operate across state lines.
Manchester Van Lines Reviews - 3
I started searching for a moving company since the beginning of January. I needed to find a company that I can trust and affordable to relocate me from Southern California to Salt Lake City.
I got about 10 different quotes and talked to at least 8 of them. I ended up choosing Manchester Vanlines. From the first conversation I had with Colin, the representative from Manchester Vanlines, I was pretty much sold. I didn't choose a company whom offered me the lowest cost nor having the highest insurance coverage (which would cost me a fortune). I simply picked them because Colin has taken care of me since the first conversation we had.
He was very professional, friendly, and efficient. I am a super planner and super OCD! He has never made me feel unimportant or I was being annoying. I had million and one questions (seriously) and he got back to me quickly each time. He was certainly very patient with me each time we talked or communicated via emails.
As the day approaching, I confirmed with my final box count and everything that will be sent through Manchester Vanlines. (Ok, here is some tips for you: 1. You must be VERY organized yourself to begin with. 2. Create as many list as you have to - reminds yourself what need to be done and what else. 3. You can't still be packing when the team show up at your front door)
Tony and his team arrived within the time quoted and they were very efficient (well, of course it helped with my prepping because I wanted to be a quick and efficient pick up). Tipping is very important people! They work hard!!! I appreciate anyone whom work hard for me (even though I know I am paying the company to move me to another state).
I know that there was a 2 week time frame for delivery... But after many conversations with Colin, they were able to confirm that I would get my items during the first week. So the final day came! The delivery was finally here... OH BOY!
First of all, please do your homework and know about the place you are moving into...
I haven't seen the apartment that I have chosen until I moved here. The driver, Marcus told me that there would be a $200 long distance carry fee... Of course I was disappointed, but I do also understand why. It was clearly stated on the contract. I ended up talking to Mike and I was glad that he ok'd for me to pay the extra on a CC.
Speaking of CC. Please also do your homework. Each company expects different things... And Colin has been very cleared with me with all the details what had to happen and how I needed to pay.
In the end, I received all my items in good condition and I spent all day setting up my new home!
In conclusion, I could have chosen other companies. But I chose Manchester Vanlines because the amazing service that Colin has given me and I trusted him 100%. Kudos to Colin! I am a manager in retail over 16 years, I certainly understand what customer service stands for and the importance of it.
I moved from Simi Valley, California to Gilbert, Arizona over the weekend of 7/25 - 7/27. I searched for moving companies on Moving.com, had several companies over to my house and went with Manchester Van-lines of Van Nuys.
We agreed to begin at 7am on Friday. The movers did not arrive until 9am. I should have known that this was a sign of what was to come. The movers actually did a nice job of packing up my house, all though it took longer then I had hoped and I did not get on the road for Arizona until 5pm. I was asked to pay for half of the move after my house was packed. I tried to pay with my credit card and was told that I needed to set up a credit card payment ahead of time and that there would be a 3.5% service charge. I called and spoke to the sales manager(Also the owner Mike) and he explained that he had sent me a copy of the quote and that the quote explained their policy on accepting credit cards. After haggling with the owner over the service charge we agreed to meet in the middle and that he would only charge me 1.75% as a service fee and would allow me to use my credit card. Again, disturbing and in my opinion shady - but also again a sign of something worse to come...
I agreed with the movers to meet at my new home at 7am. At 6am I received a phone call from the mover that said that he was running late due to stopping on his way for a nap. I said ok, no problem. I'll see you at 10am.
At 10am the mover arrived at my new home. The key word in the prior sentence was the "Mover," and not the "movers." The young man who had just spent the entire previous day loading my house and then driving 8 hours to my new home, stopping for a 2 hour nap was supposed to unload my entire house by himself. Full night of sleep or not, how was he to unload heavy furniture and all of my belongings in the 116 degree heat by himself. I asked him how he thought he was going to accomplish this and he explained that his boss had instructed him to hire "Day Laborers" from the local Home Depot. I couldn't believe that was the plan. I called and tried to get a hold of the sales manager/owner to discuss and was unsuccessful. I left a voicemail and waited a while for him to call back. After waiting for about 30 minutes, I had no choice but to tell the mover to go ahead and hire day laborers. The mover left and checked two different Home Depots, but was unsuccessful in finding day laborers to assist.
The mover came back to the house and we agreed that I would help him unload the truck. We started around noon and finished around 7pm. All the while, the sales manager/owner never called me back. At 7pm I tried to call the owner again and after 2 or 3 rings, he sent me to voicemail. I used a different phone and called again and the owner picked up. I began to confront him and explain to him my dis-satisfaction over the service that I received and he said "I'm with my kids, can we talk tomorrow?"
I told him to call me the next day at 10am. He called and I laid out the happenings of the day for him. He lied and tried to make excuses over and over again about the situation. I told him that I honestly did not think that he deserved to be paid for anything, but relented and decided that my belongings did make it to me safely and for that, I should pay him something. The initial quote was $3,650. We agreed on $2,750.
Long story short, if you want to have a "Professional" moving company arrive late and attempt to use "illegal day laborers" to unload your belongings, have the owner/supervisor unavailable to answer his phone and deal with the situation then Manchester Van-lines of Van Nuys is the moving company for you!
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