The estimator was very friendly and prompt, though not always quick to return communication. I was a bit confused when though as the company was described as the company/agent, the movers, and the truck were all from different companies.
The truck driver dropped off boxes and supplies the evening before, and the two-man team of packers got to work promptly and were able to work around certain items not being packed, etc.
The only negative was that communication seemed to be lacking between agent and driver. My pickup location had a gate, which the truck driver was none too pleased to see. Even though he fit, it presented a challenge that the agent should have communicated. He also did not have my destination address, which was provided to the agent.