Ally Van Lines is unscrupulous, dishonest, and unethical in their business practices. We contracted with them to perform a move in late October 2013. The person they assigned to us was next to impossible to reach, never knew who we were when we did get a hold of him, and was 2 1/2 days late. We never received any updates or calls from him and didn't know what was going on for the majority of this time. Calls to the company were fruitless, as no one was ever there to answer our calls, nor did they ever return our phone calls. Upon arrival, when we asked the driver about being so late, he said he didn't need the job and walked out on us, leaving us to scramble to find an alternative mover. I want to emphasize that we never turned him away. He walked out on his own accord and refused to come back, though we repeatedly asked him to. Again, we could never reach Ally to facilitate us through this situation and were forced to get outside help because they were unreachable. Ally contracted with us to perform two tasks: find us a mover who actually MOVES us, and assist us should any issues come up with said mover. They did neither of these and are refusing to return our $740 deposit. They have breached their own contract, and through no fault of ours, they are holding our money having never performed anything their company stated they would do. I also want to mention that they inexplicably charged over $200 to our credit card on the day that the move was supposed to have happened with no explanation as to why. We have been able to recover that, but I am completely at a loss as to why they felt entitled to that money, not to mention the $740 that they are still holding hostage. Trying to resolve any of this with the company results in nothing but a run around, or a promise of phone calls returned that never happen. Contracting with this company is a huge risk, and I would never recommend them to anyone.
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Ally Van Lines
BOCA RATON, FL 33431
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Ally Vanlines has over 15 years experience in the moving industry which makes us number 1 in the moving network. Whether it is a long distance move, business move, or a home relocation, Ally Vanlines is setup with class A movers who can do it all.
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Is this mover licensed for your move?Movers in the state of Florida are required to have a valid Florida state license (IM#) to operate legally within Florida. They are additionally required to have a valid USDOT license to operate across state lines.
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