They made my move from Chicago to Boston a nightmare. Prior to the move, my contact at the company was very responsive and helpful. The problems began when it came time to pick up my stuff. I was given a Friday-Monday window for pickup, and was told dispatch would call at least 24-48 hours to tell me they are coming. I didn’t hear anything by Thursday night, so I thought to call my contact, and was told they were coming the next morning. Not a major problem, but I would have appreciated more notice as promised.
The major problems with my move relate to packing. I paid an extra $750 for packing, which was to include careful wrapping of fragile items, such as art, furniture, and ceramic items. I was shocked at how many items were broken when they arrived because of the poor packing work by the movers. First, my lead crystal coffee table top did not even show up. There was a note in the bill of lading saying that the table was broken, and I was supposed to receive a call to discuss claims. Nobody ever called. Needless to say, I was very upset because the table is worth over $1500. I don’t even know whether the table was truly broken rather than stolen because it never showed up.
Second, they packed all the art and diplomas in a box together without wrapping anything, leading to scratches on some pieces that render them unusable, and a shattered diploma frame. This art that was damaged is not replaceable and should have been wrapped (as I was promised on the phone and in the contract). Third, my dining table arrived with a large chip out of the top, rendering it unusable. Fourth, the wooden feet on my leather bench were not wrapped and one was completely broken. Fourth, they packed several extremely fragile ceramic items in a box with books and other heavy items WITHOUT wrapping them, leading to multiple breaks and glass all over my belongings for me to clean up. Fifth, the packers threw open cosmetics bottles and salt/pepper shakers into a bin with other household items, leading to a major mess.
On top of all of this, the delivery for my belongings took much longer than promised. The company told me the move would take 5-7 days, instead they arrived in 15 days. And as before, they did not provide 24 hours notice before coming.
In sum, they broke many of my items due to poor packing (despite promising careful packing of fragile items), were shady in not delivering an expensive table, and took far longer to deliver than the estimate they provided. I would not recommend hiring them under any circumstance.