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Trans United

( 4.0 overall, based on 8 reviews)


305-503-3839305-503-3839
2649 S Park Lane
Hallandale, FL 33009

Trans United is a long distance moving and storage company serving the entire USA.

MOVE DISTANCES

  • In state
  • Out of state

MOVING SERVICES

  • Full-Service Move

SPECIALTY SERVICES

  • Corporate Relocation
  • Commercial/Business Moves
  • Art & Antiques

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Moving Company Business Info

Number of Trucks 11
Warehouse Size 20000 square feet
Better Business Bureau Rating & Complaint History

Is this mover licensed for your move?

Movers in the state of Florida are required to have a valid Florida state license (IM#) to operate legally within Florida. They are additionally required to have a valid USDOT license to operate across state lines.
Something wrong, out of date, or missing? Let us know
USDOT# Required for out-of-state moves 1984608   Federal Complaint History >
FL license (IM#) Required IM1529 Verify here >
Florida Movers and Warehousemen's Association (FMWA) Recommended Not Found   Verify here >

Trans United Reviews - 8


1 out of 5
Horrible Experienceby Gregory G.

The agreed upon arrival was August 1, 2014 for a move from Texas to Pennsylvania. There is a 14 day period in which items can be delivered, according to the contract. The actual delivery date was August 16, 2014, 16 days after the contracted delivery date.

When we had called to set the pickup and delivery dates, no one returned our phone calls. We found out that our original representative went on leave for some reason, but no one communicated this to us and our emails and calls were left unreturned. We finally got a hold of her supervisor, and with him we set the pickup and delivery dates, and when doing so he implied that we shouldn't have left it so late to set the dates (we had been calling the company for three weeks with no one returning our calls). At the same time, we wanted to adjust our price quote to reflect the actual inventory we had packed, rather than what we had estimated months previously. The supervisor told us the price the original representative had quoted would remain the same, even though our inventory had increased by quite a bit, but when the movers came to pick up our items the price was significantly higher than quoted.

Communication throughout the process was abysmal. We were not contacted about the delay. The only communication occurred when we called to find out where our items were. Dispatch would call the driver to find an estimated delivery date and we were told they would call us back. We never received any calls either from the driver or from dispatch.

After our items were delivered on August 16, we found that a large item, an armchair, was missing. We immediately called the driver and he said that the truck was empty, which must have meant the chair was delivered to another customer. The next day we called customer service to try to trace the chair. They would not try to find the chair without receiving a claims form from us. We sent in the claims form and photos of the missing chair (and other damaged items), and we were told that the claims department would contact us. After weeks of not hearing from anyone, we finally talked to the claims department (who were only available for calls on Fridays). They had lost our claims form. We immediately scanned and sent another claim form (as the claims agent had told us to do so she could start looking for the chair) and mailed another hard copy. When we called the agent the next week to see if she had any news of our chair, she said she couldn't pursue finding it until she received our claim form. When the claims department finally got around to looking for our chair, they of course couldn't locate it, so they sent us a settlement offer of...$29.40, which is ludicrously low to compensate for losing a large item of furniture.

Our biggest issue with this company, besides losing a large item of furniture with monetary and sentimental value, was the utter lack of desire to help us, the customer. It occurs to us that there is no reason (from their point of view) for Trans United to try to make their customers happy since they most likely don't thrive on repeat business; most people don't make large cross-country moves more than once in their life. We got conflicting information from everyone we talked to. Our phone calls were NEVER returned (other than initially when they were trying to get us to sign a contract with them), and they offered NO helpful information that might have made this process easier or more pleasant.

1 out of 5
Worst exp ever,50% jump in price,44 days deliveryby Soumya B.

Trans United (US DOT: 1984608, MC: 702632, Registration #: MV659) has “D–” rating on Better Business Bureau. As many as 19 complaints have been made just this year (until mid August) against Trans United on the US Department of Transportation website. It even featured on a TV show (google wxyz trans united) for its appalling service. Its mailing address, physical address and “contact us” address are all different. The legal name of the company is “MOVING FROM AND RELOCATION INC”. The company is owned by Clifford Agnant.
I was given a ‘binding not to exceed quote’. That increased by almost 50% when the movers came on the day of pickup. There was no explanation on why the charge increased even though there was zero change in the inventory list I had provided during the estimate. I had no choice but give in to their demand as I had already paid a non-refundable advance. This seems to be a fairly common trick with this company, if you read the other complaints.
The estimate said delivery would take a maximum of 21 days. After my goods were picked up, I was not given any confirmed date when I would receive my goods. I would call them almost every day and be told my goods would get loaded on an outbound truck “next week” or “in a couple of days”. Initially I spent money on hotel accommodation. Then, I moved into an apartment and lived in that empty apartment, waiting for the goods to come. Days turned to weeks.
I finally received my goods 44 days after they were picked up. I got no compensation. Never during these 44 days did they bother to call me and apologize. Some items were damaged, and I asked them about the claims process. I was told I have to send photo prints (scanned pictures won’t do) and gave me a claims email address that simply bounced emails. I have not come across a business that lacks customer service and scruples more than Trans United. I have suffered, and I would strongly advise you against doing any business with them.

5 out of 5
Great Job Trans Unitedby Manuel L.

My Boyfriend and I are extremely busy people. We had neither the time nor energy to pull this move off ourselves so we looked for movers and choose Trans United based on their good reviews and we are glad we did. Great staff , smooth move and the value we got for what we paid was outstanding and worth every penny. Great attention to detail and very nice to work with.

5 out of 5
Great Cross Country Moverby Danny M.

These guys are first rate. They came uniformed and on time ready to get down to business. I was worried they wouldn't be able to dissassemble the intricate Bunk Beds they had but they were able to take it apart no prob and the same crew that picked me up delivered so putting it back together was a snap. I am thrilled with the price and service and Josh the foremen was just an all around great guy!

5 out of 5
Thanks Trans United for a great moving serviceby Earl B.

So after going online to get move quotes I was bombarded by offers. Prices were all over the place and I didn't know who to trust. Well I did some research and choose Trans United based on its positive feedback, pricing and credentials and the outcome was great. They did everything I needed and stayed in budget. Great Job

5 out of 5
Professional and Polite moversby Kendra R.

So moving is so stressful and when your moving cross country that stress triples. I was overwhelmed looking for a mover and the prices were all over the place and very confusing. I really appreciate the time James took to walk me thru the process to where I felt at ease and this translated to the crew who was really prepared and did a wonderful job packing me up and getting me out in one day. delivery went without a hitch and the quote was dead on so no suprises with the price.

5 out of 5
Great moving service. Thanks Trans Unitedby Ginger G.

These guys were very detailed oriented and very meticulous with their packing. All my furniture was taken apart and wrapped with care. They loaded my goods up for the agreed upon price and stayed in touch throughout the moving process. Everything arrived on time and in perfect condition. Overall they were very pleasant to work with.

5 out of 5
Great Job Trans United Real Prosby Josh M.

I am thrilled with the top notch service I received. The price was very fair and more importantly the service was excellent. They did a great job packing my furniture and the crew was friendly and attentive. They came to the delivery when they promised and it all went great.

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