I hired American Van Lines to pack and move my apartment from Texas to New England. They in turn, farmed it out to “Old Baymeadows Movers, Inc”. This review stands for both companies.
Words cannot express how utterly horrible my experience was with this company. It’s been a traumatic experience from the very beginning. I feel like I’ve been raped. Strong words, yes, but read on and you’ll see what I mean.
I was moving from Texas to New England. I needed a company that would pack me up and deliver my stuff to a storage facility. I asked online for some suggestions as to an affordable moving company. A couple people mentioned American Van Lines. I went with them.
When you look at their website, you see people in uniforms. You see trucks with the company logo on them. It all looks legit and professional. When I called to book my move, they were more than happy to take my money. I had to provide a specific date, and so I chose a weekend, thinking that would give them ample time to show up and pack me up.
First, you should know you are not dealing with a professional company. Their website shows uniformed professionals and trucks with a company logo on them. What you get is near-criminals and an unlabeled truck.
Second, the communication with this company is utterly dismal. At no time have they ever called me back. I constantly had to call them to follow up on my situation. From trying to find out when the movers would show up, to when my stuff would be delivered, to the compensation they would provide for being so incompetent, I always had to call them.
Third, they were late. And not just a little late, but stupid late. I was booked for a weekend, hopefully Saturday. I received a call from the driver, “Tony”, who said he’d be there Sunday. Then I receive another call from “Tony” that it will be late Sunday. Then Monday. Then late Monday. Then early morning Tuesday. No word on Tuesday, until I call and learn he’d be there that afternoon. Good thing I got up early for nothing!
Fourth, my stuff arrived in a crumpled heap. Open boxes, broken furniture, an utter disaster.
I’m filing claims against both American Van Lines and “Bay Meadows Movers”. These are utterly horrible companies, and should not be used by anyone, ever. They are your worst nightmare. Movers who destroy your stuff, and act indignant at having to move you in the first place. I am 100% sure that criminals went through my stuff, judging from all the open boxes, and I expect I’ll need to cancel my credit cards soon.
A copy of this review will be sent to everyone I can find at American Van Lines and “Bay Meadows Movers”. There is simply nothing they can say or do that can atone for what they have done. This review will remain online indefinitely. If American Van Lines or “Bay Meadows Movers” wish to address this situation, I will add it to this review, but the above will not change.
If you value your sanity, your life, and your things, DO NOT USE AMERICAN VAN LINES OR “BAY MEADOWS MOVERS”!!!!!