They sent a person to do an actual estimate, I think that’s a huge plus. In addition, they are flat rate company meaning if they quote you $500, it will be $500.
On moving day they called about 35 minutes before, just as they said they would. My move had many plastic bins (totes) and they were able to move them very quickly. We had office desks and chairs along with a bed room set. We also had a glass dining room table and a living room with couch and two chairs; all were moved (almost everything was wrapped) without incident.
I also had a small collection of odd shaped items and some large wall art, they too were moved safe and sound.
I did have to pay a premium for our move to location because it is on the second floor but that was fine with me and clearly explained during the estimate.
The “guys” were all friendly and very open to my questioning and coordinating during the move.
I expected the move to go fairly quick due to the large number of (stackable) bins and only two or three cardboard boxes, but they exceed even my expectations.
My only critique is they should use one of this sticky mats to prevent or reduce tracking in outside debris (maybe they only use those in southern California; we moved many times during our 10 years there).