None the wood furniture was padded or wrapped so every piece was scratched, dented or broken. Antique French lamp not wrapped or padded and was crushed. Charged for boxes they could not account for. Several boxes were lost with no effort to compensate us. Upholstery was ripped or dented. The damage was so extensive the crew was fired indicating the company KNEW they had done a lousy job. We did not buy extra insurance as the president assured us that they "would take good care of your stuff". They also told us that they would "make things right" for the damage to my 90 year old Mother's things but they did neither, insisting that the only thing they had to do was honor minimal coverage in the contract even though they fired their own crew because of the job they did. Compensated her $320 for the $3000 worth of damage not including the loss of the $2000 French lamp. Lack of integrity is appalling. Fine print in contract says that they take no responsibility for the negligence of their crews or for losing any of your items. President told me that our move was "not the way they do business" but it is. He also told me that they would "make things right for your mom" but they didn't. Beware -
Tampa, FL 33634
Moving doesn’t have to be stressful.
Proudly serving Hillsborough, Pinellas, Pasco, & Hernando counties, we offer our customers quality service at affordable and competitive rates.
Our services include:
• Local and Long Distance Moving & Storage
• Packing and unpacking services
• Office and industrial relocations
• Fully insured Warehousing and Storage
• Moving boxes and supplies
• Customizable moves for any size job
Why should plan your move with us?
• Licensed & fully insured
• Providing the highest standards of customer service and performance for every move
• Locally owned & operated with over 20 years of industry experience in both residential and commercial relocations
• Experienced, trained, and professional crews
• Transportation and delivery services with company owned equipment
• Full protection of your home and belongings is our #1 priority
• Affordable rates (with no hidden fees) & superior customer service
• GPS monitoring services on all of our vehicles for real-time tracking of your belongings
• Free in home estimates with customizable quotes
• We offer monthly specials and referral programs
- In state
- Out of state
- Full-Service Move
- Moving Labor
- Portable Storage Containers
- Packing Services
- Corporate Relocation
- Auto Transport
- Commercial/Business Moves
- Art & Antiques
- Industrial Movers
Moving Company Business Info
|Number of Trucks||8|
|Warehouse Size||20,000 sq ft|
|Better Business Bureau||Rating & Complaint History|
Is this mover licensed for your move?Movers in the state of Florida are required to have a valid Florida state license (IM#) to operate legally within Florida. They are additionally required to have a valid USDOT license to operate across state lines.
Platinum Relocations Reviews - 50
This is a fabulous moving company and highly recommend for your next move. I was impressed with the online reviews and then scheduled an in-home visit for an estimate. Leon was very professional and took the time to answer my questions. His estimate was very close to the actual price. We signed with them on Oct 2015 and did not move until June 2016. Every month after our initial scheduled move which was February, I would receive a call to make sure all was going well and to let them know when I would be moving. Called and scheduled the move date and they were on time with an early start. Mark and Jessie again answered any questions I had, carefully packed our furniture and my one antique table. They were careful with moving in and out not to damage/mark walls etc. We were putting lots of stuff in our garage and they arranged the boxes so we are able to move on either side as we work through them. I can't say enough about the excellent service they both provided.
For your next move, check these guys out. They are the best!
Overall, they were decent. They were as professional as a moving company could be. One of the guys talked about G-d too much which was a little annoying, because as the customer, I clearly did not want to talk to him about my personal beliefs. They moved my stuff quickly so I ended up paying less than I was initially quoted for. My biggest qualm was they did not show up on time. I had a deadline to be back to work by 1:30 PM, so we were suppose to do an early 8:00 AM move. They didn't get to their truck until 9:00 AM, and I live an hour away from their leaving location, so they didn't get to me until 9:00 AM, which made me an 1 and a half late to work.. not cool. Also, they did some damage to my furniture because they man-handled it a little too roughly. That was the most lame thing ever because they threatened me that if I was claiming damaged they would take my furniture away right then and there. Which is actually illegal, but I didn't know what at the time. They did it fast, which honestly was their only redeeming quality.
Cal came to my place about a week before my scheduled move, and did a survey of my possessions. He was the only representative to do an actual visit, no other company offered to do so. Eric, Yoel, and Calvin arrived on-time. They moved my possessions from one 2nd-story unit to another 2nd-story unit. They used padding and plastic to protect my furniture, and no damage was done. They were very friendly and communicative, and helped alleviate my nervousness and anxiety. They even helped repair a loose leg on my hutch, which I didn't notice before. No complaints, I would not hesitate to use Platinum Relocations again.
Thank you very much for your positive feedback. We appreciate your business, and it is great to hear that we exceeded your expectations in all aspects of your relocation process. We would love to assist you in the future with any of your moving or storage needs. Lastly, I will pass along your compliments to Cal and the crew members that were on your job.
Janine S., VP of Platinum Relocations
Platinum Relocations was very professional and very flexible given my late arrival time. They were also very courteous and very efficient with the move. The owner even came out to help the crew. Price was pretty reasonable, given the amount of work they had to complete. Thanks guys!
Thank you for your positive feedback! We thank you for your business, and would love to assist you in the future with any of your moving and/or storage needs.
I Moved from Tampa FL. to Spearfish SD......Eric, Tim , And Ernest were my Moving Team....They Arrived when they said they would.....Got Right down to Business....and they had me all loaded and ready to go within a very short time!......Very professional......No BS, no Trouble, no damage to any of my stuff.......I WOULD RECOMMEND ....If you have a move coming up and don't wanna do it yourself........GIVE THIS PLACE A CALL FIRST!!!! Rates are Good.....and they GET THE JOB DONE RIGHT!
6 workers arrived on time, which is a great start. VERY professional and friendly. All workers shook my hand and introduced themselves. All dressed in nice Platinum Relocation shirts. They ALL took their time wrapping the furniture and mattresses. Did not stop for lunch and pushed through, working steady with no breaks. NO SMOKING!…Awesome. Delivery was stupendous. Everything was unwrapped and placed in correct rooms. The workers all got along and worked as a team. Very conscientious and careful, sensitive to my needs and direction. I would gladly use this company again and recommend them highly.
On my loading day, Eric, Marvin and Alex arrived with the moving truck at the scheduled time. After introductions and checking the premises, they started to pack every piece very careful and to load the truck in a timely manner. When they left there were no damages to the walls, floors, and all the pieces were tied and well packed. On my delivery day (next day as I had requested), Eric and Marvin arrived again on time and brought all my belongings to my new home without any damages and set it all up as I wanted, and again on a timely manner. I feel they took excellent care of me during my moving experience. Thank you Platinum Relocations!
The absolute BEST SERVICE! The first phone call I received was 2 hours prior to their expected arrival time, so when the phone rang I expected to be notified of a possible delay. SO WRONG... these guys were calling to say they had ARRIVED - AHEAD OF SCHEDULE! From the moment they parked that truck and introduced themselves they took over and I no longer felt I had to be in control of everything. They had the entire move planned. I felt all the pressure of moving lifted from my shoulders. My dad being retired military was there ready to help...pick up the "slack". But honestly the way these guys handled everything the only thing my dad ended up doing was just watching in amazement. So impressive to see how these guys worked together. In sync. Caring for each piece of furniture as if it were worth millions. Wrapped, sealed and ready to GO GO GO just watched all my furniture and boxes empty out onto the truck in record time. Unloading just the same and after I blinked the move was OVER and the best transition experience I could have hoped for. Looking to move with Confidence?
CALL Platinum Relocation Services!!!
Thank you for your positive feedback and for attaching photos of the activity on the job. We appreciate you giving us the opportunity to give you a stress-free moving experience. It is great to hear you would recommend us with confidence. The greatest compliment to us are customer referrals. Enjoy your new home and keep us mind for any future moving or storage needs.
Janine S. VP of Platinum Relocations
Professional movers, great staff both on the sale side as well as the movers. Fair price and good service. The entire process from scheduling to the actual move was simple and straightforward. The movers took great care of my belongings both at loading and unloading. They worked hard from beginning to end to keep the move within the estimate provided by their sales rep.
I would definitely use them again.
Thank you so much for your positive feedback. I am pleased to hear that you were extremely satisfied with the service that you received, and it means a lot to us that you would hire us again for any of your future moving and storage needs.
Please keep in mind that we have a referral rewards program that offers you a cash incentive for sending any of your family and friends to us for their moving service needs.
We thank you for your business, and will certainly pass your compliments along to the crew that assisted you as well.
Vice President, Platinum Relocations