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Platinum Van Lines

( 2.0 overall, based on 2 reviews)


1866-554-47291866-554-4729
1706 Carmen Dr.
Elk Grove, IL 60007

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Platinum Van Lines is a high-end moving company, specializing in packing, storing and transporting household goods and office / business contents. We have a wide range of moving services which we provide to organizations and private individuals.

Our vision is to become your company of choice; whether you are moving your family, or representing a corporation or organization. We aim to do this by providing you with a cost effective, high quality moving service to anywhere within the U.S. Moving from coast to coast, or only 70 miles ? Either way, we're here to help with your move.

MOVE DISTANCES

  • In state
  • Out of state

MOVING SERVICES

  • Full-Service Move
  • Moving Labor

SPECIALTY SERVICES

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Moving Company Business Info

Number of Trucks 0

Is this mover licensed for your move?

Movers in the state of Illinois are required to have a valid ILCC state license for moves within Illinois. They are additionally required to have a valid USDOT license to operate across state lines.
Something wrong, out of date, or missing? Let us know
USDOT# Required for out-of-state moves 2362321   Federal Complaint History >
IL license (ILCC#) Required Not Found Verify here >
Illinois Movers and Warehousemen's Association (IMAWA) Recommended Not Found   Verify here >

Platinum Van Lines Reviews - 2


2 out of 5
lacking honesty

They do have three contacts. A person in charge of billing. A person in charge of communication. A person responsible for transporting. If something goes different as quote, they kick the problem to each other. Here is an example. If you have an extra box, they revise quote right away, However, I don't think they charge reasonable. In my case, I had 10 extra boxes which total is 15 cf, but they did charge 100 cf. They said it always working like that way.

I call customer service today. She was more angry than I do. Actually, I just want to know why I have been over charged, but she is saying I am blackmail this firm. We had terrible conversation. I don't recommend this moving company due to lacking honesty. I paid 600 dollars more than the quote. I hope no one will like me again.

This is not defaming. I stand with what I said.

Michael
michaell.kuo@gmail.com

2 out of 5
AVOID PLATINUM VAN LINESby Eileen F.

I am writing this post to protect anyone who is considering using PLATINUM VAN LINES for their move. I am not happy with their service. The most important reason is how they are handling – or more accurately NOT handling – my damaged property. They do not handle any damage claims themselves. They have outsourced this task to an outside company that has informed me they handle 1800 moving companies. They are backlogged to last October. So they tell me that they don’t foresee getting to my claim for about FOUR MONTHS. Meanwhile, I cannot unpack the clothes that go in my damaged dresser. Very inconvenient, to say the least. What ever happened to professional responsibility: Platinum moved my goods; Platinum damaged my goods; Platinum should repair my goods. Instead, they have farmed it out to a separate company. I can’t imagine or at least I hope that Platinum doesn’t have that many damage claims. So if they handled this themselves, I might see my dresser repaired in say, a month. But because they have outsourced this task, I have to wait four months.

ALSO – when you call this company, press SALES and your call is answered right away; press CUSTOMER SERVICE and it rings and rings - and does not go to voice mail. And be careful if you call back and tell them you are upset that they haven’t returned your calls. I did so and got a stern lecture about how RUDE I was.

** UPDATE 3/3/2014: I am sorry to report that Platinum Moving Lines has not come through as I thought they would. They damaged an expensive piece of furniture but say their limit is $90 to have it repaired. The closest estimate I've gotten is $245. I am very dismayed, to say the least. **

** UPDATE 3/10/2014: I am happy to report that Platinum revised their decision: they
are giving me $200 instead of $90. My repair is costing $245, so they
almost paid for the entire repair. **

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