Terrible COMPANY and MOVERS.
The movers loaded and drove to the new home, asked us to pay additional money to unload the truck. If we refused to pay whatever they asked for, they would NOT unload our stuff.
Days after moving when we were straightened out the house, found a lot of damages on our
furniture. An inch long scratch on our leather sofa (they dragged it on the ground without
blanket, it was too late to stop them when I saw it), and some smaller scratches, a half an
inch dent on the wooden sofa table, side tables, and dining table, a few dents on the book
shelves, a few dents on hardwood stair rail....
The movers are not in-house employees of BT Transport Lines. They work for multiple moving
companies and seems split money with the company (that's why they try to get as much as
BT called me right after I posted the review on yelp and said they have insurance that we can
claim for the damages. BT said they will only process the claim after I remove the reviews. I
did and follow their instruction to send the damage furniture pictures. Thier response states
that all are existing damages. Actually, the pictures show very clear of those brand new
damages. BT has never responded to my emails after that.
Be careful that they have two names and locations:
BT Transport Lines
Stay away from BT Movers and BT Transport Lines!!!