I have moved so many times in my life and have never experienced a worse move ever. Everything seemed shady from the beginning. I only wish I would have followed my gut feeling when I saw all the red flags waving. The owner, Larry Scott is the most unprofessional businessman I've ever worked with. He humiliated me when he got into a screaming/cussing match with one of my elderly neighbors in my nice neighborhood, calling the gentleman every obscenity in the book, threatening to physically harm him, etc..
Then, once everything was finally loaded, in Maine, heading to Texas, Larry disappeared and was completely missing in action. He wouldn't return any of my calls or texts, contrary to what he told me. The moving truck arrived a day late, requiring me to pay an additional night of a hotel & rental car.
When it arrived the next day, I learned that almost all of my belongings, including my car were damaged in the move and the professional movers that he scheduled to unload the truck were NO-SHOWS when the truck arrived. After many frantic phone calls and after waiting 3 1/2 hours, they finally arranged for day laborers to unload. By this time, it was almost 4pm. All my furniture was dented, scratched, scraped, corners broken, legs broken, my car scratched, etc. T
he laborers refused to put furniture & boxes in the proper rooms even though everything was clearly marked. They claimed that they were not paid to arrange, just to unload. Then a large portion of my furniture was in pieces in no organized fashion. There were pieces of wood, screws, etc. laying everywhere and no one knew how to reassemble the furniture. The laborers stated that they weren't paid to assemble furniture - just to unload. The truck driver finally tried to assemble what he could but he did a terrible job. I still have furniture that wasn't assembled and I have a bag of parts and many pieces of wood that I didn't not have before. What was assembled was assembled incorrectly.
I called the office the next day to see about filing a claim. I was told by the Administrative person that she had to speak with Larry first and would call me back. After a few days, I called again, and she said she would let me know when she knew anything. I never heard from them and eventually gave up which is what I'm sure they were hoping for. DON'T EVER TRUST THIS COMPANY! They will rip you off!!!