My initial contact from a website inquiry was responded to promptly and friendly by Bridget. I filled out a website checklist of all items that were to be moved. Bridget called me and reviewed our needs including addresses, items to be moved, and how they had 2 or 3 man crews. 2 man crews were $250 / hour and 3 man crews were $275 / hour although I was told the job would go faster with a 3 man crew. She provided a written estimate stating 5-7 hours for the entire job.
Looking back I would recommend a 2 man crew due to the fact that in a 2 man crew requires both movers have experience. In order to move certain items, 2 experienced movers would have been a more efficient crew. The 3 man crew had one member with experience and 2 others that were clearly following along causing a lot of down time and delays. Overall efficiency was poor and it was clear that 2 members of the crew were hesitant to handle some of the larger more difficult pieces. I was personally willing, able, and did assist in moving some of the pieces they were challenged with, especially at the end of the day.
On moving day, I received a prompt call at 7AM and they stated the movers were on the way. They arrived at 715AM and assessed the job and began working immediately. They movers were very careful with all items and the surroundings of the interior of the house. However around 1030AM there was still much to be loaded into the truck and the efficiency of the 3 men was not always acceptable. They would often stand around waiting for the lead mover to say something about working. With 3 men often 2 men were working and 1 was watching.
By 1245PM the truck was completely loaded. I was wondering if unloading was going to be much quicker than loading based on an estimate of 5-7 hours? I went outside to drive to the new location and the moving truck was stuck in the driveway with a dead battery. I managed to get my vehicle parked in the garage out of the driveway by driving on the lawn as they had blocked me in and then proceeded to give them a jump start. After getting the truck started we were on our way to the new location. The movers arrived an hour after we did to the new location and explained they stopped for lunch.
They proceeded to unload, set up and place each piece in its place. They did a fine job caring for each piece and ensuring the interior of the home was not damaged. The last piece was put in place at 645PM.
As I was in the driveway the lead mover submitted an invoice for 12 hours at $275 / hour. I questioned the lunch break of an hour. He stated that is what the office tells him to bill and I could take it up with them. He asked for a credit card that would incur an additional 3% charge or a check be submitted immediately. I told him I would run a check in the morning from the office as I had no checks on the premises and did not want to pay 3% in addition to an already exaggerated bill and also that I had some questions regarding the estimate.
The lead mover said OK and left and then returned 2 minutes later and said his boss told him he needed payment now and they were not to leave. I requested he call his boss so I may speak with him and he did. I spoke with Junior briefly before his phone went dead and explained that the movers were very careful with everything and did a fine job getting everything done, however, I had some questions regarding the total and the lunch break. I did not get his response or ever hear back from him.
I sent the movers on their way and assured them I would contact the office in the morning and make sure they get a check. I emailed the details of the day to Bridget, who provided the original quote and received a return call from Brein. She did adjust the bill from 12 hours to 10.75 hours for lunch and time spent to jump start the truck but did not have an explanation for why were were 2 times the estimated cost. I dropped off a check to their office for the revised invoice of $2,956.25 minus a deposit of $275.00. This was to move EMPTY FUNITURE ONLY (no boxes, no clothing, no extras) of a family of 5 to a community less than 30 minutes apart from the origin.
I looked back on the items that I submitted online for our job and there was only one piece, granted it was large, that was not listed. If I was quoted 10-12 hours I would have shopped other moving companies. I do not believe they provided an honest estimate. The movers did their job and were careful, however not always capable or on task.
We will be moving again in 3 years and I will be shopping for movers.