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United Van Lines LLC

( 3.5 overall, based on 4 reviews)

1 United Dr
Fenton, MO 63026

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  • In state
  • Out of state


  • Full-Service Move


  • Commercial/Business Moves
  • Military/DOD Certified
  • Government/GSA

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Moving Company Business Info

Number of Trucks 7510

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Movers in the state of Missouri are required to have a valid USDOT license and a Missouri state license (MoDOT#) to operate legally within Missouri and across state lines.
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USDOT# Required 77949   Federal Complaint History >
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United Van Lines LLC Reviews - 4

1 out of 5
Nightmareby Gaea M.

We worked with John Silvernail of Corrigan United to move our family from Colorado to California in June, 2014. We were told a single van would transport our belongings from our old home to our new home. Our move was estimated at 9750#. We obtained several quotes all with similar estimates. We chose Corrigan/United for low cost and seemingly great communication with John Silvernail.

-- 6/26: Packing went overall well, performed by Mesa crew (a local sub-contractor)
-- 6/27: On the morning scheduled for pickup (a Friday) the United/Corrigan van did not arrive and we could not reach Corrigan (later we found out the van was running several days late but we didn't know it at the time). Later in the day our pickup was subcontracted to Mesa and a too-small shuttle van arrived with an understaffed crew around 5:00PM. Their van/crew left at 10PM but we still had a full basement. We were told a new van would arrive first thing the next morning prior to our scheduled flights out of Colorado.
-- 6/28: No van arrived. We could not reach Mesa or Corrigan United until late into the morning. We were asked to move the rest of our belongings into the garage and leave them there for pickup that evening. Our flights left Colorado mid-day. We left with our two small children, our belongings still in the garage, stressed, tired, and upset. Later in the day we were told the items wouldn't be picked up for several days. These belongings left in the garage were not itemized - we took pictures and videos for documentation.
-- 6/29: No word from United/Corrigan
-- 6/30: Mesa picked up the second load from our house using a "shuttle-truck" again without us present (we told a neighbor the garage code to let them in).
-- The large Corrigan/United truck picked up our items from Mesa (located in Aurora). Our items were "sandwiched" around a second load headed for Santa Rosa (we found out later from John Silvernail that this shipment weighed 1880#).
-- 7/4: Truck arrives for "pre" drop-off weight at Rossitor Relocation Systems in Livermore, CA (62,560#)
-- 7/5: Truck drops off our items in our new home. Drop-off went smoothly until the team realized there was no "bolt-box" so our furniture could not be reassembled. Our beds remained disassembled for several days. A woman's Specialized bicycle never arrived - it was missing. Driver of large truck acknowledged (after drop-off) that it had been itemized by the Mesa Crew but was not present at Mesa when he loaded his truck. Don't know why he didn't mention it at the time of drop-off.
-- The truck's "post" drop-off weight 50,940#, 1870# heavier than the 9750# originally quoted. Later when questioned, Jon Silvernail (Corrigan) stated that the Santa Rosa shipment was removed from the large truck to a small shuttle truck, however Gary Rossiter disputed this fact. The 1870# extra is very similar to the Santa Rosa shipment (1880#). Could not obtain extra documentation despite contacting both United/Corrigan and Rossiter, and involving the BBB.
-- Damage to property included a rip in our couch (repaired) and ~ $200 in other damaged goods.
-- Ultimately the charges were 15% higher than estimated. The fee was paid by my employer before I had the chance to appeal, which meant other budgeted moving expenses (flights, car transport) had to be paid out of pocket.
-- Beware. We would never wish this moving experience on anyone.

3 out of 5
Started off badly. Ended Larry J.

After the initial estimate was done, it was a nightmare trying to contact the person that did the estimate. It was similar when I tried to place the order. I finally contacted the United Van Lines main office, and then I started hearing from Johnson United. Again, the person that did the estimate was the only one that could finalize the order. And, again she was not responsive to phone calls or emails. The packers generally did a good job, although there were several items that arrived broken. The actual moving crew that the driver brought were great. The three that came from Johnson United were almost useless. The three gentlemen contracted by the driver to deliver our belongings were outstanding. They were all very professional and really hard workers! The driver was also outstanding. He kept me informed and also was a very hard worker. I must say that the lady from Johnson United that coordinated things after the order was finalized did a very good job of keeping us informed, and checking on the progress. The problems all were with the Johnson United company in Missouri City. Very bad marks for them.

5 out of 5
Outstanding Moving Companyby DEAN S.

If you are moving from Omaha you owe it to your family to use this company to move your household belongings. Tammy the office manager kept us informed daily during the move The packers Quentin, John and Loren were outstanding. The shipment was loaded by Bobbie, Rocky, Brad and Chris.
When the shipment arrived in Washington State, Eagle Transfer delivered it to our new home and Alberto, Loren and Murray moved everything into our new house without any breakage or scratches to the entryway or walls.
We thought we had removed all materials shippers tell you they cannot be responsible for but we overlooked a bottle of brandy that they packed from the kitchen pantry and it arrived intact thanks to their careful packing and wrapping of the article by United Van Lines. Even my older Gibson guitar arrived unbroken.
The entire move was reasonable priced and we are very satisfied with it.

5 out of 5
Great experienceby Summer H.

I sent an interest online to united van lines to be moved in less than 2 weeks. They contacted me the very next day and went around my schedule to perform a free estimate of the cost. I felt no pressure what-so-ever to choose their company. As we approached moving day I had a couple of phone call that was immediately answered by a live person provided an answer to each of my questions. Moving day came, the movers arrived on time and all I had to done as stay out of the way! They even had suggestions that I didn't even think of that would make my life of moving easier and I have moved at least a dozen times in my life! I needed storage after shipment and got a "deal" on that as well.

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