Move from St Louis to Troy MI. The packing crew did a good job. The delivery crew were great. All was on time. The promise of 30 days free "storage" was kept. Once the truck was loaded, it was never unloaded until it was at the new house, 3 weeks from date of packing. The delivery crew was willing to try anything I wanted.....could not accomplish some....but they were willing to try and show me why it could not be done! Good job! I have seen some negative comments on this company, but my experience has been stellar! NOT one thing missing or broken (which is amazing to me....I have moved many times). The move coordinator, drivers, packing and delivery crews were all professional, courteous and willing to please. The only reason I didn't give five stars.....Nobody is perfect!! (Just my belief?). I would recommend to anyone!
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US Van Lines Inc.
St. Louis, MO 63110
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|Number of Trucks||18|
Is this mover licensed for your move?Movers in the state of Missouri are required to have a valid USDOT license and a Missouri state license (MoDOT#) to operate legally within Missouri and across state lines.
US Van Lines Inc. Reviews - 2
Don't use US Van Lines in St. Louis office if you move long distance! Scam of the moving dates and their insurance! Again, SCAM! Delayed 26 days from our preferred arrival date. Won't pay for the delay. The furniture packed and unpacked by them got damaged, did not get refund. We bought $20,000 coverage of full replacement value insurance through them! They politely and friendly got our business at first, smiled at us when packing and loading our belongs, after that, your move is doom! They don't have the arrival date! Although they said in contract to deliver within 14 business days from our preferred arrival date, NO! We received most of our belongs 5 weeks after the pickup date, 4 weeks after our preferred arrival date, 8 days after the latest contract date. They knew we had a 6 months old baby and 3 year old child, they did not care whatsoever, did not schedule an on time delivery.
We paid US Van Lines in St. Louis $6835.25 to move from St. Louis to Portland, OR. We did not have much furniture, the original quote (~$5700) was the medium price when we searched several companies. We chose them because they sounded polite and organized on the phone. They said it usually take them 5-7 business days to deliver, guaranteed to deliver with 14 business days from our preferred arrival date. Our furniture were picked up on July 27th, 2012. We have told US Van Lines that our preferred delivery date was Aug 5th. However, they never gave us an delivery date. I talked to them on Aug 5th and found out they did not have the truck! and they did not know when to have the truck! They said they would call me when they had scheduled the delivery. We did not talk again until Aug 20th. US Van Line called me on Aug 20th and said the truck with our furniture had left St. Louis on Aug 19th. However, they knew it was going to delay but did not tell us. The latest delivery date as on contract was Aug 23rd, the 14th business day since Aug 5th. When I talked to the driver, he told me he had at least 6-7 other destinations to deliver before us, and would not arrive by Aug 23rd. They finally delivered on Aug 31st. We talked to the manager of US Van Lines in st. Louis office in Sept, 2012. The manager offered to send us a check of $300. The amount was sure not enough, but the check of $300 never arrives either. In Oct 2012, after we sent the furniture lost and damage claim to their claim dept, we got an email saying they would pay only $126.80 for our over $1200 furniture damage and loss. But we need to pay $250 deductible. In April 2013, after we submit a complain to BBB, they responded and asked who said to refund you the $300? Basically, you will get nothing back. And, how could a few hundred $ can repay so much of the moving delay?!