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Fidelity Moving Group

( 1.0 overall, based on 2 reviews)

84 Dekalb Ave Floor 1
Jersey City, NJ 07306

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Fidelity Moving Group is a premier committed to making your moving experience as easy and as smooth as possible. Choose fidelity moving group that take care of everything from start to finish.


  • In state
  • Out of state


  • Full-Service Move


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Movers in the state of New Jersey are required to have a valid New Jersey state license for moves within New Jersey. They are additionally required to have a valid USDOT license to operate across state lines.
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USDOT# Required for out-of-state moves 2290354   Federal Complaint History >
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Fidelity Moving Group Reviews - 2

1 out of 5

DO NOT USE UNDER ANY CIRCUMSTANCES. We used them for a cross-country move, and everything was a disaster. They extorted an additional $1600 in cash from us to deliver our belongings, delivered someone else's things, tried to break into our apartment to get the other customer's things, and when we finally arrived we found that many of our things had been damaged or destroyed. They never responded to any attempt to resolve these problems. See the full story:

1 out of 5
An ordeal. Elena S.

We commissioned Fidelity Moving to do our relocation from New York to New Orleans. They were about 30% cheaper than other companies. We researched the company and found about 10 positive and one negative reviews. This has changed meanwhile and the negative issues we experienced resemble in many points those of other customers.

We requested a walk-in to our flat and a binding bid. The associate who came, Mya, seemed professional, was fast and polite. I informed her that we would spend the whole of July in Europe. The pick-up in New York should be done before and the delivery in New Orleans after that. We would re-enter the US on August 4th and I agreed with the company on delivery either on August 6th or 8th.

The pickup went well and was done in a professional way. I have to stress, however, that we were not shown the actual moving contract until all our belongings had been loaded to the truck (so it did not make sense to refuse signing). It was not explained to us that Fidelity does not guarantee the delivery date but that the contract rather has a clause that allows them to postpone delivery for up to 30 (!) business days if they see fit. The company told me they would contact us by phone to confirm the eventual delivery date one day in advance. I gave them two telephone numbers and three e-mail addresses. While being in Europe I spoke several times with the company's secretary in an attempt to fix a precise date. She declined each time, was condescending and refused to forward me to her supervisor or a senior representative. We tried over weeks to reach directly the two representatives who had talked to us prior to the pickup, Mya and Michael but both phones were never picked up.

We re-entered the US as planned and -- off course -- had our cell phones ready and switched on from the moment of exiting the airport. We were, however, not contacted nor did we receive a text or an e-mail. When we called the next day the secretary was rude (“listen, you do not understand our system”, “you are not listening to what I am telling you”) and told us we were not supposed to call again but instead wait for being called. Nobody called and our delivery dates passed. When we did not hear anything until the afternoon of August 8th we called anyway and learned that the truck driver supposedly had called us “many times” but could not reach us. This is likely a lie since there were neither missed calls in the telephone call logs nor messages on the voice mail or e-mails. Fidelity did not give us the driver’s phone number nor did they check if the phone numbers they had from us were actually correct. Instead they said it was our fault and that delivery was rescheduled for “up to 14 business days”. I meanwhile know that by law such a substantial rescheduling must be given in writing (we sought legal advice at some point) what Fidelity did not do.

Actual delivery was then done no less than 20 calendar days (!) after the date agreed upon initially. We had to purchase air beds, camping chairs and many items of everyday use during that time. If you are in a new town on a new job and have two children three weeks in an empty house is exactly what you wish for. Delivery was then conducted by a new sub-contractor (Terry Mosley, Alabama) who was reasonably fast, competent and friendly.

The crowning piece in Fidelity Moving’s unspeakable performance came when the secretary called almost a week after our stuff had finally arrived and wanted to schedule a date for delivery – she did not know by then that Terry had completed his job! In summary:

  • Time-management, logistics and communication (internal as well as with the client) are a big problem at Fidelity. You can’t rely in any dates and times they announce to you.

  • Customer services and complaint management are awful. If a problem arises the telephone associates are impolite, incompetent and unwilling to offer solutions. The senior associates don’t take you seriously any more once your stuff is collected.

  • Be cautious what you sign up for, they have a water-proof contract in their favor.

  • Fidelity Moving Group is way smaller than they pretend.

  • They claim to be a well-connected company that is capable of nation-wide operations but according to the Federal Motor Carrier Safety Administration they have only two (!) vehicles registered. So they heavily depend on sub-contractors and obviously do not enforce strict quality standards. See They once claimed to be registered with the Better Business Bureau (it’s not on their homepage any more) but in fact they are not. (

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