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Relo Van Lines

( 1.0 overall, based on 2 reviews)

744 Broad St.
16th Floor
Newark, NJ 07102

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Moving company based in Newark, NJ.


  • In state
  • Out of state


  • Full-Service Move


  • Agent

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Movers in the state of New Jersey are required to have a valid New Jersey state license for moves within New Jersey. They are additionally required to have a valid USDOT license to operate across state lines.
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USDOT# Required for out-of-state moves 2080182   Federal Complaint History >
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Relo Van Lines Reviews - 2

1 out of 5
HORRIBLEby Rachel M.

We were mistreated by All State Van Lines every step of the way. The main reason we chose this company was because they were one of the few that does business on Sundays. Not only that, they guaranteed our pick-up would be Sunday March 1.

• On Friday Feb 27th, I got a call that the movers were going to both pick up and deliver everything on Sunday the 1st. I rushed to the bank to get a cashier’s check, knowing the bank wouldn’t be open on the day of delivery.
• Our pickup ETA was 8-10am on Sunday March 1. We had everything packed up on time (because heaven forbid the movers have to wait for anything)
• The movers did not show up by 10am. I tried calling the customer service line, but no one answered because it was a Sunday. I tried calling the 3rd party moving company, but the phone number on their website was out of service. We had told our landlord we would be out that day, and now it seemed we had no idea what was going to happen.
• At noon, we got a call from the 3rd party saying the truck was filled with another family’s belongings and they couldn’t pick up our stuff that day. They did not give us a new pickup estimate and there was no one we could talk to because it was a Sunday (again, the reason we picked this company was because they said they did business on Sundays).
• When we finally heard from the All State customer service people on Monday March 2, they never apologized but kept repeating their excuse. When a business makes a guarantee, I don’t care how they have to get it done. I didn’t overload their truck and it shouldn’t be my problem that someone else did. Meanwhile, we had to stay an extra day in our apartment so we were paying double rent on our old place and our new place.
• We were told the pickup now might not happen until Wednesday March 4th, which on our contract was the latest possible day for delivery.
• A few hours later, we got a call to get everything together NOW because the movers were on their way.
• Upon pickup, my husband was told he had to sign a new estimate. Before we committed to this company, we were promised this was not in the realm of possibility. We were also told that our items would still be delivered the same day they were picked up.
• An hour or two after pickup, we got a call that our things might not be delivered until Saturday March 7. A FULL WEEK after what we were told on Friday Feb. 27th. And by this time, we only had enough clothes to make it through one night because we were told that was all we needed.
• Our things were finally delivered on Wednesday March 4th. We were given an hour’s notice and told to get a new cashier’s check because it was a different company. We were supposed to have at least 24 hours notice of the final balance and delivery. For both pick up and delivery, we were expected to drop everything NOW because it was a convenient time for the movers.
• The movers completely destroyed 3 pieces of furniture (they arrived in several pieces), which we have put claims in for, but they also damaged the new house by denting doors and putting marks and scratches on the walls and floors, which aren’t covered under the moving insurance.
• Throughout the process, when we tried calling customer service, they were always magically “out to lunch.” When they did call back, they would blatantly lie, saying they tried calling us several times. If that were true, our phones would have kept track of the missed calls.

All State has agreed to give us $75 back for the delays and they seem to think this is very generous. It will almost cover the cost of our take-out when we found ourselves without food, or anything with which to prepare food like pots and pans or utensils. $75 on a $2000 bill is laughable. I gave this company thousands of dollars and all they did was make my life worse and lie to me every step of the way.

1 out of 5
San Diego > Chicago = 30 days!!by Andrew B.

Aug/Sept 2013.
Got sold by Alan Lefort @ All State Van Line Relocation, Inc. Sounded great. San Diego to Chicago for $4,300. Inventoried twice, he called twice to check in. Comfortable start.

Complete and utter disaster from there with lies, deceit, and awful communication until we got our stuff 30 days later.

Jennifer McGibbon got the role of our moving coordinator. She shouldn't even work at a gas station. Not sure how it got handed/brokered to Low Cost Moving Company but nobody EVER mentioned it would be brokered to criminals in Los Angeles. Would you hire a company called Low Cost Moving to move you from across country? I would NEVER have. Broker to the lowest bastards you can find moving company...
855-833-0420 x181 Jennifer

Jennifer said they would be at my home Monday morning. They showed up Tuesday at 5pm. Drunk. Literally. It unraveled Monday mid-day as communication from Jennifer McGibbon/All State Van Lines/Low Cost Moving.
Our stuff sat in Los Angeles from Wednesday, August 28th until Tuesday, September 18th. 3 weeks. Jennifer lied dozens of times saying 'dispatch' wasn't available. Jewish holidays...etc.

Never once heard how much it weighed...never once heard about Low Cost Moving and never once was told about process of delivery. I asked, trust me. I begged for information, every single day. It sat for 3 weeks and nobody knew ANYTHING about timing of delivery, if my load was safe, or when it was even leaving Los Angeles.

Was told it was leaving Monday the 25th of August and arrive by Friday the 20th. It showed up afternoon of Monday the 30th. 30 days later.

After talking with Jennifer McGibbon at All State Van Lines for a month, I get call from some guy named Brian in Los Angeles at Low Cost Moving saying I owe cash at delivery of $1,400 over what I was told. I called Jennifer's boss, Crystal, who said no, I don't owe more, just what All State told me. They said 'deal with me only, you don't owe that, final bill is what we say, deal with me only'. Crystal and Jennifer actually sounded like they were helping me a little bit. I was nervous as Brian from Low Cost Moving (#818-613-5849) was HARRASSING and THREATENING ME to pay or we won't get our stuff. It was unbelievable. Oh yeah, they neglected to get the city moving van street permits which are EASY and CHEAP to get. So dumb. Jennifer is a complete idiot.
They ended up parking in our back alley and getting it done. They let us look at our load but had to pay balance before they unloaded.
Still don't have weigh this illegal?

Low Cost Moving, All State Van Lines, Alan LeFort, Jennifer McGibbon, and Brian at Low Cost should be shut down for business fraud. They are complete criminals and should not be allowed in this industry.
However, we survived the worst experience of our lives unscathed and with our possessions.
This is what happened.

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