On July 27, 2015 I booked a move with Unlimited Van Lines for an August 2, 2015 move. I was asked and gave a $100.00 deposit and was quoted $625.00 for 26 pieces (accurately described). The move was confirmed on Saturday, August 1st; I was told the movers would arrive on 3:00-6:00 p.m. on Sunday, August 2nd, the day the move was scheduled.
Sunday, August 2nd: The mover called at 3p.m. and told me they’d be at my home at 4:30. At 5pm I called the mover to ask their time of arrival. I was told between 6:00 to 6:30 p.m. The mover called a second time saying they’d arrive at 7:30 or 8pm. They arrived at 7:45 and told me the cost would be $1290.00. I spoke to the dispatcher several times; (I had people waiting for me at the new home) much to my dismay, agreed on $1000.00.
After agreeing on the price, I was told they could not move me. However, they wanted to take all my belongings to store overnight in a warehouse and deliver them to my destination the following day. In addition, I was told to meet them at my new location because they could not return to my previous home, it would take too much time. When I realized the movers were in a rented truck, I told them my furniture was staying with me. They said they would return at 10:30 a.m. to pick up my furniture and drive to my new residence.
At 9:00 a.m. on Monday, September 3rd I called their office but nobody answered. The movers did not return at 10:30 and I sent an email cancelling Unlimited Van Lines. Immediately after the email, the office called and did not have any information about price and delivery changes or that the movers would not move me.
Immediately, I called the credit card company and put the deposit in dispute status, which I told them. On the same day, following day, Monday, August 3rd, Unlimited Van Lines sent me a credit via email for the $100.00 deposit.
The reason the company needs to be reported is because they are obviously not reputable. For the hours I waited, the price up-charged, extreme distress over the price and taking my valuables to storage, nobody should be subjected to the same horrific experience.