This is a fraudulent scamming company. They arrived at 4am for pickup, overcharged us, arrived at 9pm for delivery, threatened my girlfriend with a hammer, were extremely unprofessional and finally left everything in the front yard at 3am. I cannot stress enough how horrible our experience was with this company and hope that others learn from our drastic mistake in hiring them. Beware!
Amazon Relocation conducted and completed Mr.Hazlit's move efficiently and professionally. Mr.Hazlit conducted a charge back (through his bank) on August 20,2014 for the move that we conducted for him (in an attempt to receive free service) and after the thorough investigation conducted from customer's bank his request was declined and placed in Amazon Relocation's favor. Mr.Hazlit then appealed this decision on September 22,2014 after arbitration (court hearing) the final decision was in favor of Amazon Relocation:
Amazon Relocation was scheduled to move Jeff Hazlit on June 29,2014. The summer season is a very busy time of year for all moving companies. We asked Mr.Hazlit if we could conduct his pick up at 4am especially because he had a large move we wanted to start and finish as early as possible for him. He was actually pleased to start early so that he would have the day to himself. On June 29,2014 when Amazon Relocation arrived to pick up Mr.Hazlit's items he had more inventory than he originally disclosed. He was then presented with a new binding estimate for $4500. He agreed to this price and we conducted the pick up. On July 5,2014 we we professionally called Mr. Hazlit before arrival to receive his consent to deliver at 9pm or next day. He chose to have delivery take place at 9pm instead of next day. From 9am -3am (which is a 6 hour window) we unloaded all items and placed them where requested in the customer's home (this is to clarify statement above in reference to 9pm arrival and leaving items on front yard at 3 am). When the job was completely unloaded and items placed in requested areas, the driver presented the final paperwork to Mr. Hazlit to sign. Everything was copacetic up until this point (there was no price differences, damages, or disagreements) Mr. Hazlit's wife then approached the driver, snatched the paperwork from the driver's hands, and ran away from the location. To avoid confrontation the driver left the scene (This is to clarify the statement above in reference to our driver threatening customer's wife with a hammer we are professionals and would never threaten any customer in any way).
In closing customer attempted to recieve a free service (which did not happen) even though we did the right thing and as stated earlier both arbitrations were found in Amazon Relocation's favor even with some missing paperwork stolen by the customer's wife. Thank you.