A member of the family who own's the business provided an estimate of $3,900 for a move for an elderly couple. They ended up billing them over $7,050, which included fraudulent labor claims that raised the labor portion of the bill by $2,850 over the estimate. This was a straightforward move, with little furniture and relatively few items in general. They also "lost" a wardrobe box containing items from a walk-in closet which Astro had packed. Dozens of winter coats gone, in the middle of winter. Astro responded with "well, there's a process, we'll get insurance claim forms out to you" and that was about it. Gave the distinct impression they didn't lift a finger to find the missing goods. And it happened to be the most valuable box in the move. Go figure.
The one time I got a all back about the over-billing, the owner claimed the discrepancy was due to higher insurance and storage costs. A blatant lie. I had the estimate and actual bills in front of me. Out of a discrepancy of $3,150 between the estimate and actual bill, $2,850 was due to labor costs exceeding estimates.
Will be pursuing this in civil, even criminal court if possible. My advice to you: avoid these dishonest clowns like the plague.
Note: The attached invoice is for the second leg of the move, the delivery. The original delivery estimate projected a total of 6 labor hours plus 1 hour of travel time, all at $165/hr, for a total of $1,155. The actual bill was for $3,002 and claimed 6.5 hours JUST TO LOAD THE TRUCK FROM STORAGE, then 1 hour of travel time plus 9 hours to unload the truck. A total scam.