The physical move went as described in the company's services description, but:
An item went missing (theft or lost on the truck?) during the move and the owner was indifferent in addressing this issue with me. The missing item was immediately brought to the attention of the front office staff, and subsequently to the owner, who requested i fill out his insurance claim form to resolve the matter. This suggested to me he would follow his company's 'normal process' of resolving a lost/missing item. Over 4 weeks later, and after 14 requests to the front office to speak with the owner, the owner denies responsibility for the missing item and did not use the form he requested i submit, telling me he is not going to follow through with his 'normal process' of submitting/resolving a claim, and therefore ending the missing item claim with no resolution.
I provided a detailed description of the missing item, have filed a police report to officially report the item as missing, have given Mr. Hirth ample opportunity to resolve the matter, and have followed the company's process of both submitting a claim form (as requested by Mr. Hirth on 27 Jan/16) and asking for a ‘Presentation of Loss’ Form, in accordance with the company’s ‘Advice of Coverage’ (their contract/instructions).
The company is questionable in its handling of property and handling follow-up to any issues raised.
• a missing item (either theft or lost on the truck; it is a fact the item valued at ~$600 was in my possession before the move, and not in my possession after the move)
• the owner beginning a process to resolve the issue and then not following through with his own normal process
• multiple attempts to speak with the owner (Mr. Ron Hirth) going unanswered (14 phone calls over 30 days)
• when i asked Mr. HIrth why it has taken 30+ days and 14 calls to his front office to get a call back from him, his response was simply that he was busy, and out town
I would not recommend this company and have filed a formal complaint in the appropriate venue.