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Kingsway Van Lines

( 2.3 overall, based on 3 reviews)

9255 Woodbine Avenue
Markham, ON L6C 0G5

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Kingsway Van Lines trained employees will ensure that:

  • You have a clear explanation of the moving plan/process before the crew begins
  • Each piece is labelled and inventory prepared
  • Each piece is wrapped and protected before it leaves your home
  • Disassembly of basic items to ensure safe arrival at destination
  • You get a clear Explanation of the Way Bill


  • In state


  • Full-Service Move


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Kingsway Van Lines Reviews - 3

1 out of 5
Awful Experience, Horrible Service. F-by

My partner and I moved in August. The company we booked with turned out to be an agent (this was not disclosed during booking) and we ended up moving with Kingsway Van Lines. Our shipment weighed in at double the correct weight (we since received a second opinion that confirms the correct weight). When I contacted Kingsway about the obvious mistake/inaccuracy of the weigh in I was blamed. The agent implied that I was lying and cited items that would easily make up that weight... items that were not in my shipment!

My total due was double my estimate. When I was made aware of the total and the weight one day before my shipment was to be delivered, I requested a re-scale, which was refused. The driver had no scale ticket to show me and told me he had no record of the weigh in. Many months later I have still not been provided a copy of the scale ticket as requested. Several pieces of our furniture were badly damaged. Some of the damage would be impossible without excessive or unnecessary force used, and should not have been possible given that the pieces were 'securely wrapped' by the company. I bought a mattress protector from them directly for superior protection, yet somehow it was ripped through and my mattress scuffed and stained. During unloading I witnessed one mover roughly knock two boxes marked 'fragile' off the top of a tall pile (falling a good 6 ft) and leave them on the ground while the movers walked around them for several trips. The company uses an inventory with numbered stickers to keep track of your items. This system was apparently abandoned during my move, as the delivery crew had no copy of the inventory and were unable to tell me whether or not they had all of my items or give me any explanation as to how they made sure my shipment was complete without the inventory. Furthermore, the driver was quite rude and aggressive when I brought this up, somehow blaming me as I had a copy of the inventory from the pick up (telling me I shouldn't have it) as the reason he had no inventory.

When my shipment arrived the driver threatened to leave the province and withhold my goods when I was hesitant about paying the incorrect bill, to which extra fees were added (for services clearly included upon booking). The GM has lied repeatedly, making things up to avoid offering a fair resolution. I am extremely disappointed in both the moving service provided by Kingsway as well as the customer service, as no effort has been made to resolve my issues and instead I have been met with hostility and condescension. Please take the poor reviews very seriously and stay away from this company. I wish we had known that we would be moving with this company, as we would never have booked. If you care about your belongings, time, and your wallet please heed the warning and look elsewhere.

1 out of 5
Worst Moving Company in Canadaby

This is absolutely the worst moving company in Canada. We were promised professional movers and staff. Yet when the day finally came for delivery, a person from "Labour Ready," shows up an hour early to help them.

We have moved four times for work. The previous three times we used U-haul and didn't even suffer a broken coffee cup. This time I wanted to treat my wife and we hired Kingsway. We have over 80 pictures of damages, and an estimated $3,500 in repairs. Thank you Kingsway!

We paid $1,800 for Kingsway to pack our belongings to ensure the best possible outcome. When it came time to unpack some of the items we saw had been simply thrown in a box without any wrapping. Wooden table legs were taped together and thrown in with light shades. They used packing tape to secure a number of screws and taped it to our entertainment table. When they removed the tape upon delivery the finish came off with the tape; not even an apology. They used an antique plate as a buffer for the toaster oven. Some of our items were in old boxes from the previous move - they didn't open the boxes or ensure they were properly packed; they simply threw them on the truck.

I'm not at liberty to talk about the actual move do to a separate settlement. I will tell you that we received our items six weeks after pick up, and had to sleep on air mattresses for five weeks.

During the unloading we watched in horror as the casual labour was given our 160lbs dining room table and told to take it up the stairs by himself. Before I could get to him, he had banged the table on every step and was dragging the exposed wood on the floor. At the same time, the driver and his permanent helper were sharing the weight of our 40lbs Weber charcoal grill.

The entire process was a case of us paying a company to abuse us and disregard our belongings.
We've had mirrors shattered, boots kicked through boxes, the tweeter ripped out of a pair of high-end speakers, and the frame on our chesterfield broken. The whole time the general manager is saying it isn't her problem.

My favourite part though, was when we told her that we were missing two boxes of electronics totaling $1,700.00 and a box of juice for our wine kit. She basically called me a liar and said that these items were never documented on their inventory so they cannot be missing.

At the end of the day, we paid Kingsway $6,800.00 for three months of anxiety, stress and arguments. Our damages ae in excess of $3,500.00 and missing items in excess of $1,700.00. Kingsway graciously offered us $108.36 which includes a customer satisfaction bonus of $75.00.

PLEASE do not use this company!!! You WILL regret it.

5 out of 5
Many Thanks!!!by

Many Thanks to Kingsway for a great move. They came highly recomended by our friends who recently recloated through them, and we decided to take their advice. Kingsway Van Lines helped us move across Canada to Alberta.
We arrived to Alberta with a house that fell through and Kingsway was very helpful with the storage option. Great to know that our stuff was safely stored.

Their service agents are just great to deal with. Many Thanks to everyone!


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