Used these guys as the Canadian port of origin shipper for my move to Europe. They gave a good enough impression of themselves and won my business. The first sign all was not well was when a subcontractor (Phillips Moving & Storage) appeared to start the packing process. They literally shoved items into boxes and exceeded what had been estimated. The agent (Focus) never once checked in or appeared to make sure everything was going to plan. We were left with over 500cu Ft of items which could not be loaded onto the container...at midnight on the day the container is to be collected.
It took three months and two shipments to get my belongings and then, only to find how things have been broken during the moving and items which have clearly been stolen from the overage which was collected by Phillips and packed at the Focus warehouse.
When the destination agent's (Excess) crew delivered the grids, they could not believe how poorly items had been packed and the fact that labels did not correspond with the inventory list. For example, a broom was labelled as a chair!
Suggest anyone looking to employ either of these companies really considers what they are getting themselves into. There is a reason they are cheaper than most of the reputable firms...I found this out the hard way.