My wife and I needed to make a move from Oregon to Colorado that happened very quickly and therefore we did not have a lot of time to prepare. So, we decided to hire the most reputable van line in the country (and spent over $5,500) in order for the move to go smoothly. It could not have turned out further from that intention. My wife just started a new job (she works remotely) and the transition needed to be seem less, i.e. the new employer was not to know that she was moving half way across the country. Not that they didn't know, but she explained that the move would not disrupt her work flow. I planned a trip back east to visit my elderly folks and had therefore planned to have a week off to unpack before returning from my trip and starting a new job the very next day!
Due to the incompetence of United Van Lines to both schedule a long distance move and COMMUNICATE their scheduling details to us, the truck ended up being a week late. The salesman who sold us the job and told us everything we wanted to hear, made promises about the delivery date that dispatch flat out could not meet. For instance, our stuff was loaded on a Wednesday morning, due to arrive in Colorado on Monday (the salesman told us that was possible although there was a 5-day window in the contract which allowed delivery to be as late as Friday). After loading in Bend, OR on Wednesday, the driver then proceeded to load in Portland the next day, Thursday, then the truck sat idle for no reason other than United was trying to 'fill' the truck. The truck sat until Wedesday of the following week (2 days after we were told it would be delivered) before it finally left Portland. Despite the driver raising concerns with United, dispatch directed him to sit until they cleared him to leave. Only half a day after the driver got on the road, he hit bad weather in eastern Oregon where he proceeded to park and wait out the 'storm', apparently because he refused to chain up his truck and slowly proceed. We spent 20 years living at 10,000 ft. elevation in the high country of Colorado and have witnessed trucks safely driving over mountain passes in absolute blizzards, yet this driver refused to chain up to drive over a pass at 3,000 ft. I understand safety comes first, but we were looking at the weather and the storm had already passed!
Regardless, what was meant to be the latest delivery date, Friday, was now getting pushed to Monday or Tuesday. Again, if United wanted to make good on an already frustrating and disruptive situation, they could have directed the driver to deliver on Sunday (one day after a Salt Lake City delivery on Saturday). But, it was Super Bowl Sunday so there the driver sat again. The truck finally showed up on Monday morning and finished unloading at 3pm. This gave me half a day to unpack before getting on a plane at 5:30 am. At the end of it all, United offered $100/day beyond the latest delivery date. This doesn't even cover a hotel let alone compensate you for the immense disruption to your life.
To make matters worse, unpacking discovered that they cracked the concrete slab of a $1,500 dining room table (due to stacking excessive weight on the table top despite knowing it was concrete), and broke the arm rest off of an antique bench/mirror piece that was handed down several generations in my wife's family. At the time of writing this, I am STILL unpacking since we are now both occupied with new, full-time jobs so who know what other damage we will discover.
I understand that to a degree, this may sound like a bunch of whining. But the reality is that people have busy lives and a lot of undue stress and anxiety can be caused by the fact that United Van Lines DOES NOT CARE about you or your schedule. Furthermore, they take thousands of dollars of your money and offer no discount for their own incompetence, leaving you feeling incredibly ripped off. It was simply an unfair exchange of services for payment rendered.