My first contact was with Anna through email. I believe she came out and gave me the estimate, which was a fair sounding estimate. I did hire the movers and I liked the way the men composed themselves during the move. I was very happy with the way they moved the furniture. Some of my furniture was very heavy! They even allowed me to keep everything in it, like inside the file cabinets.
The only reason I gave them a four out of five was they took a bureau out at the last minute, and they didn't have me check to make sure items were out of the room. There were still things that could have been moved by the movers. Rather than my having to take the stuff myself. When they moved me into my new apartment they did a nice job. They asked where I wanted things to go but they made it difficult to move boxes around. The boxes that needed to be closer to one area where actually further. I was disappointed in that, and that was a communication issue. I was happy overall and the price was fair. The two men were very sweet and very nice. They did not hit any walls or cause any damage.
All in all I was happy with them. I would hire them again if I had to do another move.