I was shipping a large toolbox from Calgary to Belfast
The toolbox was picked up in Calgary Aug 18 and after that I stopped hearing from Michèle Anyoung who was my contact person. When I would email and ask when the toolbox was to arrive or where it was all she would say is "I email you soon"
I finally heard from in late September saying there was a delay but the toolbox would be in Montreal and placed on a ship on September 30!!!
I asked them where the toolbox had been for over a month as it should have been arriving in Belfast on Sept 30 not just leaving Canada. All they would say to me is delivery date is not guaranteed - I understand that, but to me that means a day or two.. maybe a week.. Not a month.
It went downhill from there.
The toolbox ended up in Dublin!
I sent several emails asking for answers and asking if there would be some compensation since the person waiting for the toolbox in Belfast was losing wages since he was unable to do his job without them.
When I asked to speak to a supervisor I received a call from Jacques Monier who was just looking to argue. I think this is how the company gets out of having to compensate a client for anything. He blames the client.
He told me I was just a complaining customer and was harassing his employees. He also said the toolbox never went to Dublin. I have emails from the office in Dublin saying the tool box did arrive in Dublin.
See email trail below - I removed the names of the person who sent the email
Sent: Thursday, October 20, 2016 7:39:33 AM
Subject: Advice of Arrival Job 1290169
Your shipment Is due to arrive into Dublin today
We will move it to our Depot in Belfast asap
Can you please send me a copy of a packing list with a value of your goods for customs here at Dublin
I will need their permission to move it into the UK customs region without processing here in the Republic
And will need this packing list to arrange,
Thanks in advance,
With best regards
Irish Shipping & Transport Ltd
Forward House, Eklad Close
Malahide Road Ind. Park
Coolock, Dublin 17
Tel : 00 353 1 8774000
Dir : 00 353 1 8774036
Fax : 00 353 1 8470089
I will be moving from Canada to the U.K. Very soon and will NEVER use this company.
They do not care about customer service at all.
All I wanted was an answer as to where the toolbox was. A proactive email would have been great. Everyone makes mistakes so all it would take, I am so sorry but the toolbox was misplaced and we are doing everything we can to locate it and get it shipped.
I should not have had to pay full price but they will not even admit they dropped the ball on my shipment. They just keep saying it was all my fault.
Look elsewhere if you need items shipped.
If I could give them less than 1 star I would.
I wished I had read the other review on Europack prior to this.