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Europack International Movers Inc.

( 1.0 overall, based on 3 reviews)


514-633-8583514-633-8583
620 Orly
Dorval, QC H9P1E9

MOVE DISTANCES

  • In state

MOVING SERVICES

  • Full-Service Move

SPECIALTY SERVICES

  • Auto Transport

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Europack International Movers Inc. Reviews - 3


1 out of 5
Never use this companyby Alisa A.

I was shipping a large toolbox from Calgary to Belfast

The toolbox was picked up in Calgary Aug 18 and after that I stopped hearing from Michèle Anyoung who was my contact person. When I would email and ask when the toolbox was to arrive or where it was all she would say is "I email you soon"

I finally heard from in late September saying there was a delay but the toolbox would be in Montreal and placed on a ship on September 30!!!
I asked them where the toolbox had been for over a month as it should have been arriving in Belfast on Sept 30 not just leaving Canada. All they would say to me is delivery date is not guaranteed - I understand that, but to me that means a day or two.. maybe a week.. Not a month.
It went downhill from there.
The toolbox ended up in Dublin!
I sent several emails asking for answers and asking if there would be some compensation since the person waiting for the toolbox in Belfast was losing wages since he was unable to do his job without them.

When I asked to speak to a supervisor I received a call from Jacques Monier who was just looking to argue. I think this is how the company gets out of having to compensate a client for anything. He blames the client.
He told me I was just a complaining customer and was harassing his employees. He also said the toolbox never went to Dublin. I have emails from the office in Dublin saying the tool box did arrive in Dublin.

See email trail below - I removed the names of the person who sent the email

Sent: Thursday, October 20, 2016 7:39:33 AM
Subject: Advice of Arrival Job 1290169

Good afternoon

Your shipment Is due to arrive into Dublin today

We will move it to our Depot in Belfast asap
Can you please send me a copy of a packing list with a value of your goods for customs here at Dublin
I will need their permission to move it into the UK customs region without processing here in the Republic
And will need this packing list to arrange,

Thanks in advance,

With best regards

Irish Shipping & Transport Ltd
Forward House, Eklad Close
Malahide Road Ind. Park
Coolock, Dublin 17
Tel : 00 353 1 8774000
Dir : 00 353 1 8774036

Fax : 00 353 1 8470089

I will be moving from Canada to the U.K. Very soon and will NEVER use this company.

They do not care about customer service at all.

All I wanted was an answer as to where the toolbox was. A proactive email would have been great. Everyone makes mistakes so all it would take, I am so sorry but the toolbox was misplaced and we are doing everything we can to locate it and get it shipped.

I should not have had to pay full price but they will not even admit they dropped the ball on my shipment. They just keep saying it was all my fault.

Look elsewhere if you need items shipped.

If I could give them less than 1 star I would.
I wished I had read the other review on Europack prior to this.

1 out of 5
$4360 in damagesby david l.

$4360 in damages.
It has been over a year now since my move with Europack and they have yet to address the $4360 in damages the did to my instruments.
I filed the claim days after the shipment arrived 5 weeks late and around $3000 over the original quoted price.
After my claim was filed, I had to contact Europack multiple times to even get a response.
A few months later I was contacted by Jacques Monier saying that they would offer me $1000 to settle my claim or charge me with defamation for posting bad reviews.
My reviews are 100% factual, based on emails, contracts, phone calls, receipts and photographs. So threatening me with a defamation suit is ridiculous and illegal.
After I refused the $1000 settlement offer, Jacques Monier became confrontational and finally unresponsive. Europack has become entirely unresponsive at this point.
This has been a terrible, long experience with Europack that has damaged both my property and my business.
I have no choice but to continue to pursue a fair settlement through the courts.
David Lynch

1 out of 5
Absolutely terrible dishonest ripoff damagedby david l.

Quick summary if you don't have time for the details:

Price quoted: $1050+$400 for insurance.
Price paid: $4450
Service they quoted (according to the contract "transport from Terminal Calgary to Terminal Munich".
Service they actually provided: transport from Port Montreal to Port Hamburg.

Time quoted: 3 weeks
Time it took: 2 months
Terms agreed: The shipment would not be left out in extreme temperatures.
This term was broken resulting in the severe damage of irreplaceable string instruments.
I was pressured by Europack to sign the contract quickly so it could get on the next transport in a few days. It didn't, they sat on it for a month before finally shipping it.
They withheld information and outright lied. They avoided communication at critical times to put me in situations where I had no choice but to pay more money.
They grossly misrepresented their services and abilities. They can in no way get your shipment from your previous residence in one country to your new residence in a new country. You will have to arrange most of the details yourself and none of it is covered in the quote. You are not insured for damages using Europack.

They are NOT under the jurisdiction of the Better Business Bureau.

I have just received my shipment (personal effects) 1 hour ago. I don't know where to begin…. First, the price quoted to me was $1050 for 100cubic feet/2.8 cubic metres and stated in the contract "from Terminal Calgary to Terminal Munich" leaving December 18 2014 to be delivered by January 8th 2015. Plus insurance. After I agreed to this contract and gave them the deposit, things quickly changed. They then informed me that I needed to pay a $1400 packing fee and have it transported to Montreal at my cost plus more insurance. I used the packing/overland shipping company they recommended who CONFIRMED my dimensions on the paper contract and via email and pictures after THEY packed my belongings into wardrobe boxes. ($1400 for wardrobe boxes and 1 crate for a contra bass). No choice so OK….

I had asked a number of times what the insurance would cover in case of damages, and they just told me that it was "total loss maritime insurance". What that means is that they cover nothing in case of damage. Great insurance!

Then productive communication stopped. When I repeatedly asked for tracking information I was ignored.
On January 16th, After asking 5 times,they finally told me that it hadn't even left Canada yet, It had been sitting in their possession for 1 month.

After they finally loaded the shipment on the container, they informed me that my items had magically grown to 4.9 cubic metres and could not be removed from the container. They demanded another $700.
At this point I refused to pay anymore as they had already tripled the price originally quoted and neglected to inform me that my shipment was leaving a month late.
I tried to contact them repeatedly and was ignored. Finally when I reached them on the phone, I was yelled at, lied to, then finally apologized to for their misunderstanding.
Then I was promised that the manager, (Jaques Monier) would talk with me the next day and cover the added charges, he did not call at the appointed time and dodged all my calls and emails.

When the shipment arrived in Hamburg, Europack put a hold on it and forced me to pay the remaining $700 plus storage fees before they would release it. I had no choice, so I paid. They had my shipment, they had my money, I had no recourse.
When the hold was released (4 days after I paid, I guess they were "away" from their computer, that was the excuse), I had to pay another $800 in shipping and handling from Hamburg to my home.

The shipment arrived February 17th. 5 weeks later than our contract stated.
I opened my shipment to find severe damage to my musical instruments.

I asked ahead of time and was promised that my shipment would not be stored in extreme temperatures. This was the number 1 concern from the beginning as the bulk of my shipment was irreplaceable string instruments. There is thousands of dollars in damage to my shipment, which they will not cover or even acknowledge.
The damage is a direct result of the instruments being stored in extreme cold temperatures.
My $3500 bicycle has also been damaged due to poor packing, the wheels were over hanging the pallet and were bent sideways around the rest of the shipment, the frame has also been bent due to extreme pressure.
So, 5 weeks late.
3 times the quoted price and thousands of dollars in damage.
Lied to, yelled at, information withheld...
Would I recommend Europack?
Not to my worst enemy.
I am now forced to pursue legal action in Canada from Germany.

David Lynch

 

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