The initial response was nice. The rep came home to give estimate and followed up emails back and forth with me for about four month before we finally fixed a loading day. I thought I found a good company, BUT read on.
On loading day (Saturday), driver told us the stuff will be unloaded on Monday and we have to pay the full estimate amount (instead of actual amount which obviously is less) before unload. The reason was that the back office is not open on weekends so he won't be able to process paperwork for actual amount. We got upset and the sale rep was unreachable. Finally we found out the V.P.'s phone number from the initial sales package and got this sorted out, but there was hours' long discussion.
The moving team seemed to be nice until we found out the followings after we signed off the unloading sheet:
1) Cash of USD1700 was STOLEN from a handbag we placed in a close closet.
2) Screws were missing for the baby crib they uninstalled (they did not reassemble the crib before leaving stating that it is not their responsibility).
3) Screws were missing in a queen bed they disassembled and reassembled. We did not know the situation until the bed collapsed next night. My elderly mom almost got hurt.
4) A huge multi-functional ladder is loss. Until now I cannot imagine how such a big ladder could disappear from the so-call "locked" moving truck.
This was what happened to me. They appeared reliable until we signed off and started to sort out the mass. It was an international move, so now we are in a different country and hard to recourse anything.
BTW, the insurance we purchased upfront covered the last three items above, but declined the cash theft claim despite police report. Make sure you buy sufficient insurance if you still decide to hire Westmount Moving after reading this.