Main Points: Delivery was delayed over two weeks. Quoted price increased significantly. Customer Service was atrocious. Inconvenience and damage claim was rescinded due to my factual review on Angie’s List.
Specifics: Our first delivery estimate was 4-7 days and our second was 7-9 days (6/28-7/2). Our belongings were finally delivered on Sunday, 7/7/13, 18 days later. For a week, AMS could not tell us where our items are nor when they will be delivered.
We contracted with America's Moving Services for $3250 for 7000 pounds. We were very happy with the sales service provided by Marquis. All of our questions were answered and we felt we knew what we were purchasing. (They were one of three quotes. One quote was with Mayflower and was guarantee quote for 4000 pounds, meaning you’d not get charged any more than that price which was $4200. The other was a quote for 4000 pounds with Mullen for $3100.) We didn't know that our move was being sub-contracted from AMS to Ontime Moving. The day of the move, they immediately said we had about 9000 pounds and had three bulk items which would cost and extra $75 each. (The grill, lawnmower and gym set). We were also given a bill for $567 worth of tape and shrink wrap. Most of the extra expenses didn't get passed down to us, but we did have to pay an extra 1800 pounds, which we still don't believe was accurate.
Many pieces were damaged or scratched. Many of our boxes were crushed. The worst damage was done to our sleigh bed where it was cracked in four pieces. The workers scratched our walls so bad that they scraped inches of paint off walls! Everywhere you look you see the walls they scratched.
Poor Poor customer service! The company decided to point out that they are providing estimates not guaranteed delivery dates. They never expressed any empathy that we are waiting on delivery to resume our lives and jobs. My husband cannot go back to work until the shipment arrives as his tools and work items are on that truck! Repeatedly, their communication was accusatory and lacking ownership. They advised to us submit an inconvenience and damage claim. The total we submitted was for $1360. They came back with an offer of $476. When I countered, they rescinded their offer because of my factual review on Angie’s List. In a threatening email, they would only agree to discuss compensation if I took down my review. The truth and my integrity are worth more than $500.
Would never use them again.