I have had the most marvelous experience with Mayflower Moving Company moving my possessions from a storage unit in Virginia to a storage unit in Kentucky. It should be noted that this review is in regard to the service I received from Mayflower’s authorized agency at Armstrong Relocation and Companies in Knoxville, Tennessee. It should also be noted that Mayflower was purchased by United Van Lines in the 1990s, so trucks with both logos are used.
I spent several stress-filled weeks researching moving companies and ended up very confused and apprehensive when it came to making a final decision. I read many horror stories about botched moves with possessions lost, stolen, and destroyed, sub-contracting with unfamiliar trucking companies, and belligerent and abusive drivers showing up to load property to be moved and bullying customers into forking over more money than had been agreed upon or estimated. That possibility was unacceptable to me especially since I was at the destination, and my things were in a storage unit near my 87-year-old father’s home. I didn’t want him or his friends accosted by a nasty driver and crew. I also didn’t want any surprises with the cost of my move.
My family had an happy experience with Mayflower Movers when I was 8 years old. With that in mind I decided to check with them. From my very first contact with the representative assigned to me I was put at ease. She explained to me that United Van Lines had purchased Mayflower before the millennium. She also told me that it was strictly against their policy to sub-contract moves and that they were not moving “brokers.” They were authorized agents of United/Mayflower Movers and would always use those trucks and their own people to move possessions for customers.
She then settled my last concern by telling me that she would personally visit my storage unit to do a visual inventory and then determine a “binding” cost for my move…no surprises. I provided her with my best recollection of the inventory which I had not seen for more than a year, so she could give me an estimate based on that to see if I wanted to have her actually visit there to do an accurate inventory and then price my move. The estimate was acceptable, and she traveled many miles and spent a lot of time going there to meet Daddy’s friend and accomplish that.
The price she came up with was more than the estimates I got from the other companies I investigated. However, theirs were only estimates based on what I could remember that I had in there, and they were not willing to spend time doing a visual inventory. Mayflower’s price also included full insurance to protect my things from loss or damage and not just the basic liability that only pays a few cents per pound of whatever is lost or damaged and not the true value of that item. My representative did not at any time pressure me into using their service, but she did caution me that if I chose someone else, I should never choose someone who would require advance payment or even a deposit before picking my shipment up. At that point I had confidence that their service was worth the extra cost without worrying that unknown costs would be tacked on later. My card was not charged until my things were packed up and on the way.
The crews dispatched on both ends were wonderful people. The truck used was a United Van Lines truck. The crew that picked up my shipment in Virginia made careful notations about the condition of everything they packed up. An inventory sheet was used with each thing being assigned a number. When the 2nd crew arrived with my things in Kentucky I was given the inventory sheet to check things off as they unloaded and carefully stacked and arranged everything for me in the unit here. They separated things out that I asked for, and everything arrived in what looks to be the same condition it left Virginia. I have been told by the supervisor who took over my move after my original representative got me squared away with the inventory and price that I have 9 months from the date of delivery to unpack and check everything to be sure there is nothing missing and that there is no hidden damage. If there is, she will help me file a claim. The supervisor checked with me before the crew arrived in Virginia, answered all questions I sent to her by e-mail, and then called me again before the crew arrived here and then again after they left to be sure that everything had gone smoothly. I feel very well cared for by this company and will not hesitate to use them again if I ever need to move in the future.
Karen, we are so thrilled that you had such a wonderful experience moving with us! Thank you for choosing Armstrong!