What a horrible experience. The boss guy (Alex?) Was rude from the beginning and treated me like a nuisance because I wanted some sort of confirmation that I had a reservation. I read a few reviews that said he was rude (and also had childish hateful replies by him), and I should have listened, but I figured "eh, they're movers, we don't have to be best friends" and they had the best rate (there are plenty that are close, don't let this jerk convince you of otherwise). Boss guy told me a one bedroom should take about two hours for an average amount of stuff, which is what we have. I even double checked that he knew what apartment floors we were coming from/going to.
The movers were two hours late. Okay. I get it, things run over. Then one guy had to leave because of personal drama. Okay. Things happen. Everything is moved without incident, the two remaining guys are nice, normal dudes. But as the HOURS pass by, the bill is running up and I'm freaking out. I tell one of the guys, "I don't know where this puts me, it was supposed to be like two hours, and it's now FIVE AND HALF hours" so he calls the boss guy, and I ask him if there is anything he can do for us since his estimate was way off. He flips out, YELLING at me and threatens to CALL THE COPS if I don't pay. He continues yelling and belittling me until I said "you can yell at me all you want, but I'm not going to yell back and be as disrespectful as you are" he yells back that he isn't yelling and then yells "HOW ARE YOU GOING TO PAY, MA'AM?" and repeats this every time I try to calmly respond until I end up CRYING and hand the phone back to Sid (the mover) because I don't want him to hear my tears.
I gave in and paid the amount, THREE TIMES MY BUDGET/ESTIMATE because I was afraid and bullied into it. And because he told Syd not to leave until I pay.
I should have listened to my gut.
I'm sure if there's a chance for him to reply on here, I'll get a bunch of hate back, but I'm willing to take it in order to save someone else the money and tears.
Please go somewhere else, the lower rate isn't worth it.