We booked this company on 8/19/16. We were quoted at $65 an hour by a person by the name of Miguel. After the move was completed we were told it was now going to be $95 an hour. The total move was going to cost us $800.12 Talking about getting robbed. The only thing missing was the gun!!! Let me explain, the move was just filling the truck from my house to the truck in front of my house. The move should have been completed in half of the time. My wife asked to speak to the owner of this company. His name is Mark. Mark was very disrespectful and downright rude to my wife. I actually heard my wife tell him that we would post a review on him about his VERY POOR Customer Service and about his bait and switch. I actually over heard Mark the owner of this company tell her to post the review then hung up on her. What type of company or owner pulls a bait and switch then tells the customer to post it on line then hangs up on them??
On a positive note...
My wife called this company 9 time and would not be taken advantage of. They dropped the hourly rate to $75 an hour but would not still honor the original quote. I wish I you could see my receipt.
If you hire this company after reading my honest review, then you truly deserve what happens to you.
Home Movers LLC
Thanks for your review, at the time of booking client asked for 2 movers. The day before the move we called the clients and confirmed move which they agreed. In the day of the move clients wife called and asked if it was to late to add another mover for a total of 3 movers cause her husband felt they needed it . I told her due to short noticed we would try since the movers had already left early in the morning. We than explained the new prices to her that it would change from 65hr to 95hr to add another mover and she agreed. Once mover arrived with 3 movers client signed contract with 95hr and 40 service fee. The movers loaded 2 24ft trucks not 1 but 2 . At time of payment client than called office yelling saying that they never agreed i than told her that she did agree and that she signed contract before move and now that all the work is done she is complaining. We did lower our rate to 85hr to help her out .she still was not pleased and we did tel her the extra man has to get paid and could not work for free. All conversation are recorded along with her asking to add a extra mover