Move from : Houston, TX to Irvine CA.
Good thing : very quick delivery (3 days)
Now the bad things....
The price at pickup was bumped up and after lot of negotiation and finally deciding to cancel my order, they agreed to a negotiable value (which was 400 bucks more than the initial quote) .
Added long carry at pickup as the parking lot was few yards more than they expected.. this was ridiculous (note my apartment was on the 1st floor)
Now at the Delivery...
a. they bought the items in a 18 Wheel trailer and refused to get that inside the apartment complex which is a non gated community having 2 lane road.
b. The driver told me that a shuttle would be required. it is another 700 bucks. but after lot of negotiation he agreed upon 300 bucks..
but I was surprised that he disassembled his trailer was able to deliver my items without a shuttle (smaller truck) .If that was possible he should have told me the option before..really. And first of all they should have not brought the items in a such a long trailer as no apartment in entire US would be able to fit in such thing at ease. So it should have been communicated to me earlier and they should have added it in the quote itself.
c. the worst thing.. I received my Items in bad shape.
3 of the furniture items were broken and few of my cookeries.
i. The book shelf was broken and had to be trashed
ii. My coffee table limb was broken and they applied glue to it.
ii. One of the limbs of the dinning chair was also broken.