I have had more terrible moving experiences than I care to remember throughout my life.....that is, until I found Smartmove. I've been using them ever since and they just keep getting better.
My most recent move was going from two storage units, a 10'x30' and a 10'x10', into some moving containers. The stuff was all out of order because another mover I had used figured that the best way to fit things into the storage was to randomly throw it in there. The Smartmove men just shook their heads when they saw that then got down to business. They loaded everything into my Packrat containers quickly and carefully. The appearance was in stark contrast to how it looked inside the storage. Everything was orderly and packed tightly so that the load wouldn't shift too much while on the road. They seemed to have it down to a science....Smartmove indeed! I had a lot of stuff so it took them most of the day to finish but I was glad to have it done properly.
When I arrived at my new place in Colorado, my stuff was in the same shape as when I left Utah. My furniture isn't the best to begin with but it's nice to not get any new gouges or scratches. I attribute this to the movers taking the time to wrap everything well and pack it properly into the containers. The Packrat people took it the rest of the way and deserve a share of the credit.
This was a good experience all around. My one regret is that Smartmove doesn't have a location in my new town so I will have to start from scratch to find a decent moving company.