I did my initial scheduling in July and that's when they sent me an estimate. I had to postpone the move, he was fine with that even though I called him on a Friday and had to postpone from that Monday until a later date, unknown at that time.
The movers took excellent care of my heavy wood 40" long and 6 1/2' tall curio with seven glass shelves, carefully removing the shelves and wrapping the curio securely. Everything arrived safely without any breakage or damage.
The only hiccup, if you can even call it that, was that they said that my move should have been scheduled for three men, so the estimate was a little low, but they had forewarned me that it was only an estimate and the final cost could be a little higher. It was not enough for me to worry about.