Newbell is the packing and storage company and they contract Atlas to drive the goods. The customer service of the agents was top notch. They were prompt with answers and very informative. The packers, however, were another story. The boxes were flimsy and not good quality and the movers did not do a very good job of proportionally filling the boxes so that they were not too empty or too heavy. As a result, many of the boxes arrived crushed or bursting at the seems. Also, the Newbell packers and the Atlas movers/drivers are not on the same page. Packers told us that the movers were responsible for things, but when the movers came it was obvious they were upset that certain items were not packed. Screws and pieces of furniture were taken out and taped to different pieces. By the time it arrived at final destination many screws and pieces were missing. I expected more for the price we were paying.
On the positive side, Newbell responded very quickly when we reported damage to our house from the movers. Within 2 days someone arrived to fix walls that were damaged. Also, after making a claim on our damaged goods, we received a response relatively quickly and a check in the mail as well. I wish, however, we did not have to deal with all the paperwork in the first place.