Lied about moving date over and over again. Got me to pay extra money because they would be delivering tomorrow. It was over a week later when they actually did. Driver cursed me out when I called to get an ETA. He also purposely harassed me and made me miss a flight and meeting at work. He was so aggressive and basically taunted me that I had the police come out when he arrived. 2 large pieces of furniture were busted beyond repair and the movers refused to even push them against a wall or sit them in the garage. I'm having to pay 1-800-JUNK to come out and get the items today. The mover refused to reassemble a cabinet that they took apart on the front end of the move. I'm having to hire someone to fix it not to mention one of the shelves are missing. 90% of my glassware is broken and the other 10% are mix match pieces so I lost ALL of my glassware. The movers refused to use a door stopper and dented and ripped the bottom of my apartment door. After Scout continuously gave me the run around and ignored me while they held my furniture hostage for 3 weeks after the horrible move in a guy name Tim called and said that they would make it up to me. I begged for the info to file a claim and for a week he kept ignoring me or telling me he would have an answer soon. He finally called 3 days ago and said he would email the link to file a claim and put $200 back in my credit card. I have called and emailed countless times and in true Scout fashion they have ignored me. I realize that this is a scam and they have no intention of trying to make anything right as they don't care. The odds of people being able to get redemption are slim to none. I'm so drained and tired. They have made my new move and new experience a memory of being sick rather than new and exciting. I will keep writing reviews and reporting them to any and everyone I can. Will I ever recover anything? Probably not but perhaps it will ease some of my pain. This company is actually a company called Cascade with another name because their practices are so shady. I also realize that during the sales process they are very professional with personalized numbers. Once they get your things it all goes to one ghost number and the email address info@scoutmoving. This has been the biggest mistake of my life.
Get Mover Quotes
Scout Moving & Storage
Kent, WA 98031
Long distance moving company servicing the greater Seattle and Tacoma area. Full service moving to all lower 48 states. We provide packing, loading and wrapping of all furniture for interstate moves.
- In state
- Out of state
- Full-Service Move
- Auto Transport
Moving Company Business Info
|Number of Trucks||12|
|In Business Since||2010|
|Better Business Bureau||Rating & Complaint History|
Is this mover licensed for your move?Movers in the state of Washington are required to have a valid USDOT license and a Washington Transportation Commission # to operate legally within Washington and across state lines.
More movers to consider in Kent, WA
The guys actually doing the move were excellent...hard workers, friendly, communicative. Unfortunately, the professionalism ended there. I did the exact same move a year before...ARE's initial... Read more