Do not be fooled by the sweet demeanor of the woman who answers the phone. This company was recommended to me and they came in as the cheapest option, while still impressing me with what they had to offer. I was told they would arrive between 8 and 10 but I would hear from them around 8 and they would probably arrive at 9. By 9:30 I still had not heard from them so I called, no answer. About 15 minutes later I got a call from the moving guys saying they were at my apartment. They were in fact at the wrong building although I gave very specific instructions on how to get there. Finally Dale and Mike arrived at 10. They started going over the paperwork with me and mentioned a trip fee of $95! I told him that I was never told about that fee despite the fact that I asked and he suggested I call the office. I called and again no answer. The moving guy called the owner directly, (twice because he was not answering) and had me speak to him. The owner could not have been more rude. As a business owner myself I told him that I expect him to stand behind the estimate I was given and he basically called me a liar and said that I was told about the trip fee. After arguing with him for 15 minutes, that I paid for, I hung up. A few minutes later the moving guy told me that he called the owner back and convinced him to take half off the trip fee, which I greatly appreciated though I still had to pay a fee that I was never told about. We had 2 stops to make and I waited over 15 minutes for the guys to arrive, though they left right behind me. We finally made it to my final location and when I asked them to put something down on the carpets I was told "You will pay for it". They wanted to charge me $20 for a few feet of plastic on the carpet! I was moving into a house where someone else already lives and they did not take much care in ensuring they would not ruin the other persons belongings. They knocked a light off the ceiling which my boyfriend had to fix because they ignored it and knocked other things over which they just picked up and threw in a pile. I have moved before with more belongings and it only took 2 hours, this took almost 4! What a horrible and expensive experience!
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Two small men with big hearts
Seattle, WA 98144
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Two small men with big hearts Reviews - 2
Very impressed the guys worked quickly and carefully :) one guy carried 3 boxes on his back. I was very impressed this was my first time using movers and now I understand why these guys came highly recommended. Very professional hard workers. I would highly recommend and use again !! You won't be disappointed if you hire these guys :)
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