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"Not Good"

Review of AMS Bekins
1 out of 5
Not Goodby

On the day of the move, the driver's were 2 hours late with no notification. I was told that the reason they were late was because of scheduling and that they were thrown on the job last minute. I was also told that they would be done in time for my dentist appointment (which I NEEDED to make because of my relocation) yet they were not and I had to reschedule.

I was not told that there would be a different driver picking up than dropping off until half way through the move when I was asking questions that they could not answer due to the person being so new. He told me to contact my rep.

I had to call multiple times for an update on the move. I was told that I would get a call 2 days prior to the arrival. I had to call 2 days prior and was told that the driver was on his way and would contact me after loading the truck. He did not call me until late the next day.

When the driver arrived he was frustrated with me because his truck was too big to make it through the complex, as if it was my fault. Had the same truck that was loaded when items were picked up was used, there would not have been an issue.

The people that helped the driver were very helpful and quick. The driver was a bit slow. He even told me he was "doing me a favor" by putting my bed frame together for me since he was not the driver upon pick up. The 2 guys ended up putting everything together for me, which is what I was told would happen.

I contacted Austin as soon as I realized that there were missing items. He told me that someone from the trace would contact me right away. Days later I had to call him because no one had contacted me. I had not heard from him so I emailed him and he called me right away saying that he did not get my email. He said that he would find out what happen and contact me back. Many days later I still had not heard from him so I called and emailed him again. Days after no response I called the general number and was told that she (missed her name) would look into it and reach back out to me. A few days later I finally received an email from Austin with a claim form. He said that he was having email issue, which still does not explain him not getting my voicemails. He also stated someone from corporate would be reaching out. That was the 7th of May and I have not heard from ANYONE.

I used this company because my aunt and uncle had a great move. They had people come box up what they had not and the same driver who picked up the items, dropped them off. He even arrived earlier than expected and was informed of the move the entire time.

AMS Bekins Reviews - 1

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AMS Bekins

( 1.0 overall, based on 1 review)

1873 Rollins Rd.
Burlingame, CA 94010

AMS Bekins is a San Francisco Bay Area moving company, offering local, national and international shipping and storage solutions, serving
San Francisco - Burlingame - Belmont - San Jose - San Mateo - Redwood City South - San Carlos - Bay Area.

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