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"Avoid!"Review of Charter Van Lines
I concur with all of the negative reviews posted in March and April of this year. I too was charged more for "additional" items after loading. Yes, I did add a couple things but I also subtracted MANY items that I ended up selling and donating. My move was inventoried by another moving company and I'd forwarded that list to Charter for them to quote from, so it's not like I guesstimated anything.
I received 5 different delivery dates over the course of the move. No one communicated the same message to me. When I was given the final date by the driver, requested the day off work to be there, he calls me the morning he was supposed to be here to say he got "stuck" in Atlanta with a big load that was ahead of mine and wouldn't be there until the next day. When he arrives the next day, he refused to pull the truck up to my place and instead charged me extra for "long carry." He did not have any ramps, appliance dollies, straps or other professional equipment and his one helper he'd found by posting an ad on Craigslist. I found the Craigslist ad to be sure the helper was telling the truth. He refused to move a toolbox into my unit because it was "too heavy." Well that item had been inventoried and showed at 350lbs, not my fault he didn't have the manpower or equipment to handle the contract.
Charter is a broker and while I knew that going into this move, I expected that they had better access to quality movers than I would. Turns out, that was not the case at all. My move was subcontracted our to two horribly rated companies. I could have hired a shady driver and Craigslist labor myself!
Charter did not respond to my report to the BBB. I have now filed a complaint with the Palm Beach County Department of Consumer Affairs. Charter is NOT licensed through the county they operate in. If I do not get an answer from the county, next I will file complaints with the state of Florida Department of Agriculture and Consumer Services and then the U.S. Department of Transportation. Message me if you've had horrible service with Charter, contact me if you'd like the web address for the forms you'll need to file complaints.
Charter Van Lines Reviews - 2
Charter Van Lines
Boca Raton, FL 33433
Choose Charter Van Lines If you’re looking for a long distance moving company. From full-service to auto transport moving, our movers offer a variety of services to help you reach your new destination or store your belongings. Need an experienced business-to-business moving company. Trust Charter Van Lines representatives to help facilitate a corporate relocation, coordinate moving trade show exhibits and store items in a warehouse. With more than 210 agents in the country, we serve nearly every city and small town across America with the best moving and storage services available from packing the truck to unloading at your new destination.
Charter Van Lines is a Federal Motor Carrier Safety Administration (FMCSA) member. We also assist military members with relocating and provide great Military Service Discounts. As one of the leaders among household goods movers and storage companies, we have the experts and options to ensure your employees’ or families’ possessions are moved professionally and on-time.
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