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"Horrible experience "Review of Quest Moving
Quoted us $1900-2200 on a 1 bedroom den move. Charged $4450 in the end after disputing a final quote of over $5k! Horrible customer service, movers were rude and were not careful with our things after repeatedly asking them to stop hitting this boxes on the walls. When they first arrived they told us there was no way they could deliver our items the next day as promised. I had a serious anxiety attack over this whole experience. We felt bullied, intimidated and disappointed that a moving company would treat us this way. I am dreading unpacking today to see what is broken. I’m not even sure if they’ll arrive after yesterday’s experience. Nightmare.
Our items all arrived safety with no damage. However before we even received our items the supervisor had called us to tell us what a great deal we were getting. Are you kidding me? Then he proceeded not to apologize but to argue with us. For over 30 mins to the point where we were so angry we just wanted it all to go away so even after the man asked how could he make this better and after us telling him to lower the price he kept the price the same. So now we had our items in transit and we had to go round after round with this supervisor. This was a nightmare. The only thing that could have made this worse is is not receiving our items. I was sick to my stomach, I felt horrible deceived I felt threatened and vulnerable as they had our things and knew where we lived. Do not use this company. Save yourself the disappointment in humanity and a stomach ulcer.
Quest Moving Reviews - 2
Fort Lauderdale, FL 33309
At Quest Moving we are passionate in the pursuit of excellence. From your first interaction with one of our certified moving consultants to your last interaction with one of our pro certified movers. Our goal is to turn the stress of moving into a one of a kind, incredible customer experience. Each one of our moving consultants must pass a 3 page written test and must accompany our crew on a live move. We believe communication and transparency is vital to the company’s success. All of our pro certified movers must pass a physical and a drug test. Our culture is second to none. Each employee understands our customers are the life blood of the company. We under promise and over deliver on every move.