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"Damaged furniture, company will not replace. "Review of Crystal Clean Movers
I should have realized when they offered a price well below average that I would receive service to match; well below average.
Although polite and friendly, the movers were not very proficient. They assured me all of my items would be able to fit on their truck and within the allotted time frame I had available. That was not the case. I had to have my friends show up with an additional vehicle just to fit all of my belongings. It took over 5 hours for a 1 bedroom apartment to be loaded onto the truck, with assistance from my friends.
All of my oversized furniture was DAMAGED. My brand new couch was torn all along the back. My entertainment stand was scraped from front to back, and my dresser drawers no longer work because the dresser was so badly damaged. My armoire was handed to me in pieces, and the owner of the company claims he did that to prevent it from breaking further. The back fell off of it, a door that was intentionally taken off, was handed to me with the top hanging off of it, and the remaining two other doors were caved it because the door stop was broken off. I’m curious how that was intentional?
They hand you this form asking about their service in the middle of moving chaos, and at that time I didn’t notice the damage done. So I said the service was good and I didn’t notice any damage. When I noticed the damage done several days later, I could contacted the company. Tommie refuses to pay for damages; Stating it was three days later; if you’ve ever moved before, you know that life doesn’t return to normal immediately after. It took a while to notice all of that damage. Especially because they put the damaged side of the couch against a wall so I wouldn’t notice it.
I only asked that my couch be replaced as it is brand new, and it’s unfair that I spent my hard earned money on a new piece of furniture and it’s now it’s destroyed. I figured I could repair the wooden furniture on my own, but I cannot repair a torn couch. Especially when it’s brand new, why shouldI have a repaired couch when it’s brand new? I thought this was being fair. Instead of being a responsible business owner, Tommie responded with a nasty email. Now I’m forced to go to Small Claims COURT to have my couch replaced.
DO NOT HIRE THIS TEAM - The low price might be inviting, but the cost of repairing damages isn’t worth it.
Crystal Clean Movers Reviews - 1
Crystal Clean Movers
Jacksonville, FL 32256
JSEB certified (Jacksonville Small Emerging Business) with over 10 years experience. We have helped over 4500 families move and save move money with our professional trained moving team.