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"Most Stressful Move Ever"

Review of DN Van Lines
1 out of 5
Most Stressful Move Everby

I moved my 1000 sq. ft. apartment in Atlantic Beach, Fl. to a small 10x10 storage unit and when I called to schedule the movers, my original time quoted was 8am and they missed the time line so I called at 8:30 and was told the movers were on the way and they were given a timeframe between 8-9 am. I called at 9:15 and was told that if I wanted to be compensated for my time that I would have to speak to a manager. My moving truck showed up at 10:30, both of the employees smelled of Marijuana and in the process of moving things out of my house on the ground floor they dropped a dresser drawer on the hard concrete and lost three of the screws to my bed frame and stripped the 4th one and didn’t tell me about any of it. When we got to the storage facility, they hit the concrete wall between two of the units. I have made 4 attempts to call and speak to the manager and I have yet to be able to reach him 3 days later

DN Van Lines   Photo 1
DN Van Lines
Jul 08, 2018

Tim, we're sorry that you didn't have a positive experience. We do strive to provide an excellent service to all of our customers. We did try to accommodate your concerns by charging you below our labor minimum. If you review the Bill of Lading that you posted, you will notice that you were charged for only a 2.25 hours of labor while the minimum is set at 3 hours. Your estimate was 3 to 5 hours. It seems that although we charged you less than the contracted and estimated amounts you were still unsatisfied. I have not received any messages that you have called but would be happy to speak with you. Please feel free to reach out at 508-281-8261. Have a great day!

DN Van Lines Reviews - 3


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DN Van Lines

( 3.7 overall, based on 3 reviews)

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904-849-5831904-849-5831
9655 Florida Mining Blvd W
Suite 503
Jacksonville, FL 32257

DN Van Lines is a premier moving and storage company conducting local relocations in Massachusetts and Florida, as well as long distance moves anywhere in between.

We are federally licensed by the DOT, State licensed in FL and MA, as well as a fully insured moving company. We distinguish ourselves from our competition by never missing a move, employing well trained moving crews, and operating an efficient and reliable schedule.

Our equipment is wholly owned, GPS tracked, and well maintained. If you need to be out by a particular date and require a guaranteed move, we are the movers for you.

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