I don't believe one of these positive reviews is real.... I would not even give them one star if I didn't have to. They quoted us $1450 for a move then pumped it up to over $2975 when they arrived on moving day. They said they would check the weight to make sure they were charging us properly and would refund any over charges. That was over two months ago, and they have not tried to contact us once. On top of that....Furniture was damaged and missing. A ladder was gone, a full toolbox full of tools, Mirrors smashed, headboard deeply gouged, speakers crushed, accessories for furniture missing at least two boxes never made it. Upon delivery the driver and his assistant were condescending and lazy with the work we paid for. Things we wanted upstairs, remained downstairs. Everything was put together wrong and upside down as if a child did the work. When I tried to correct them they totally condescended me and made it clear that they would not accept my help because they were in too much of a hurry and making me feel like I was being threatened in my own home. They tricked and intimidated me into signing the invoice saying it was normal practice to sign and then resolve any issues, but once it is signed they basically tell you to take a walk. I would not only recommend that you never even consider this company but suggest that they are worth investigating as a larcenous, dishonorable, disreputable group of trash. In the end it cost me about $4,000 more to move than the original quote due to damage, labor to repair what they damaged, replacement etc... "Should their tires fail, and their phones go dead...May their backs go out and their larcenous resale of all they steal be paid back tenfold.... I pray to you, oh lord in heaven, make them pay the comeuppance of evil doers and dishonorable dealers - Amen"!
This is the response I got from the owner of the company that they (Ocean Moving and Storage) got the job from:
Brett, I am so so so sorry to hear about this experience with your movers. I promise you as a moving coordinator it is our duty to pair you with movers that do a quality job. Please call our customer service number so we can assist you with filing a claim and making sure that the movers assist you with compensation for your items moving forward. Moving is stressful and difficult and there are sometimes issues with moving across the country. We will do our best to resolve - 386-575-8223 Sincerely, The Liberty Bell Family
Answer from reviewer -
Thank you "Owner of the Company" I called your company today to try to see what they were willing to do to help me. I was informed that two months later is a bit long to try to make a claim. I was given the URL of the actual carrier (Ocean Moving and Storage) to file a claim with them. The woman I spoke with was very nice and this is not personal about her, but I am a bit vexed regarding the fact that you would put a time limit on making a claim when my property is gone and damaged for life. That is unacceptable. She did tell me to contact her if nothing came of my claim and I appreciate that offer. Only time will tell. I will be posting regularly regarding this issue. It's is a good thing that I am a writer......it will not bore me.
I hope to hear from Ocean Moving and Storage...I will let you know.
This all totals $2,510.00 (not including the cost of going to Thailand to replace the display stand they broke, as well as my time needed to refurbish the stuff that can not be simply replaced I am just sick over this stuff.